Telephone Operator
1 week ago
TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore, is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. About the job Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries, processing requests, transferring calls efficiently, ensuring accurate message taking, and providing exceptional service to enhance guest satisfaction. The Telephone Operator reports to the Telecommunications Manager. Responsibilities include: Providing guidance to colleagues within the assigned shift, overseeing efficient operations of the Telephone Department. Answering phone calls promptly, observing proper telephone etiquette and maintaining a positive attitude. Knowledge of NEC UA PBX functions and features is essential. Attending to guest requests promptly and articulately. Raising faults and maintenance issues in Hotsos promptly. Following through and documenting daily task checklists. Processing wake-up call requests from guests (FITS, Crew, Groups) promptly. Managing incoming text or fax messages from Fuji Xerox, ensuring delivery to guest rooms meet LQE standards. Testing telephone and line faults before engaging external contractors, and raising PR/Checkscm for all external work. Understanding telecommunication wiring rates and processing sales requests for functions or guest rooms. Monitoring IDD rates and call checks on Jazzware for overseas calls, ensuring proper posting in HMS. Managing the hotel’s telephone and trunk inventory and programming via PCPro. Checking and updating information on the HMS Concierge Directory. Maintaining a high grooming standard when on duty. Understanding hotel policies and procedures thoroughly. Being knowledgeable about the services provided by the hotel and the Mandarin Oriental Hotel Group in general. Candidate requirements: Experience in a similar role, preferably in the hotel industry. Good communication skills and a passion for guest interaction. Ability to work on rotational shifts, including weekends and public holidays. Our commitment to you Learning & Development: We craft tailored learning programs to support your career growth. MOstay: Enjoy complimentary nights and attractive room rates worldwide as part of our #MOfamily. Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing. Retirement Plans: We provide retirement plans based on your service length and role. We're fans. Are you?#J-18808-Ljbffr
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Telephone Operator
1 day ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
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Telephone Operator
7 days ago
Singapore Mandarin Oriental Full timeOverview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...
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Telephone Operator
5 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,700 - $2,200 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 12771 **Job Views** 18 **Job Description**: Roles & Responsibilities **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator** to join our team! As a...
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Telephone Operator
3 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...
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Telephone Operator
5 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative support to the Operations...
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Telephone Operator
5 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
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Telephone Operator
3 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
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Telephone Operator
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment...
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Night Shift Telephone Operator
3 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Work from home arrangement - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative...
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Telephone Operator cum Rooms Controller
7 days ago
Singapore AMARA SANCTUARY SENTOSA Full timeJob description Key Responsibilities Call ManagementAnswer and route incoming calls promptly and courteously according to hotel standards.Provide clear, accurate information about hotel facilities, services and local attractions.Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories.Monitor the switchboard and escalate...
