Telephone Operator cum Rooms Controller
23 hours ago
Job description Key Responsibilities Call ManagementAnswer and route incoming calls promptly and courteously according to hotel standards.Provide clear, accurate information about hotel facilities, services and local attractions.Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories.Monitor the switchboard and escalate technical issues to Engineering or IT. Guest ServiceHandle guest enquiries, requests and complaints with empathy and timely resolution.Communicate room changes, upgrades and special handling instructions to guests and relevant teams.Maintain strict confidentiality of guest and hotel information.Follow emergency protocols during fire, medical or security incidents and notify appropriate departments. Rooms Control and InventoryManage room allocations to meet guest preferences, VIP requirements, group blocks and long-stay reservations.Monitor and update room status including out-of-order and out-of-service rooms.Coordinate with Reservations, Housekeeping and Front Office to ensure room readiness and smooth arrivals/departures.Produce and review daily rooming reports, arrivals, departures and stayover lists to anticipate issues and recommend solutions. Reporting and SystemsMaintain accurate guest preference profiles and room configurations in the PMS.Generate daily occupancy and operational reports for management review.Keep call logs and records current and contribute to continuous process improvements. Job Requirements: Minimum 1-2 years experience in a front office, reservations or rooms control role; combined Telephone Operator and Rooms Controller experience preferred. Proficient with common Property Management Systems and telephone switchboards. Good numeracy and attention to detail; able to produce accurate reports. Customer service orientation and problem solving skills. Coordination and teamwork across Reservations, Housekeeping and Front Office. Job summary Experienced in managing calls & enquiries while simultaneously controlling room inventory & allocations to maximise occupancy and guest satisfaction.
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Telephone Operator cum Rooms Controller
24 hours ago
Singapore AMARA SANCTUARY SENTOSA Full timeJob description Key Responsibilities Call Management : Answer and route incoming calls promptly and courteously according to hotel standards. Provide clear, accurate information about hotel facilities, services and local attractions. Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories. Monitor the switchboard and...
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Telephone Operator cum Rooms Controller
3 days ago
Singapore AMARA SANCTUARY SENTOSA Full timeJob description Key Responsibilities Call Management Answer and route incoming calls promptly and courteously according to hotel standards. Provide clear, accurate information about hotel facilities, services and local attractions. Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories. Monitor the switchboard and...
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Telephone Operator cum Rooms Controller
7 days ago
Singapore AMARA SANCTUARY SENTOSA Full time $30,000 - $60,000 per yearJob descriptionKey ResponsibilitiesCall Management Answer and route incoming calls promptly and courteously according to hotel standards.Provide clear, accurate information about hotel facilities, services and local attractions.Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories.Monitor the switchboard and escalate...
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Telephone Operator
1 week ago
Singapore Mandarin Oriental Hotel Group Limited Full timeTELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an...
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Telephone Operator
24 hours ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
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Telephone Operator
1 week ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Duties and Supporting Responsibilities** - Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following: - To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and...
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Telephone Operator
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment...
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Control Room Operator
2 weeks ago
Singapore AUSTEN MARITIME SERVICES PTE LTD Full time**Responsibility**: The Production Control Room Operator shall keep continuous watch in the process control room and be in charge of the running control of the production process. The Operator is fully responsible for carrying out own activities in a safe and healthy manner and that the impact of such activities on the environment is within acceptable...
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Singapore Captivate Escape Rooms Full timeCaptivate Escape Rooms is growing fast and we are looking for outgoing people with excellent customer service skills to join our team part time. You must be able to work 2 or 3 shifts per week (for at least 3 months) weekdays / weekends. You must be authorised to work in Singapore. We are located 3 minutes walk from Dhoby Ghaut MRT. Please reply with the...
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Telephone Operator
2 weeks ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Answer all incoming calls efficiently and promptly in a professional manner. - Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately. - Place outgoing calls accordingly. - Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly. - Log...