Telephone Operator
1 week ago
JOB OVERVIEW Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. At Holiday Inn we want our guests to relax and be themselves which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by taking notice and using your knowledge so that you are prepared for anything Show you care – by being thoughtful in the way you welcome and connect with guests Take action – by showing initiative, taking ownership and going the extra mile DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS Bill call costs PEOPLE Pages staff member when requested GUEST EXPERIENCE Handle a high volume of incoming calls promptly and professionally. Manage In-Room Dining (IRD) orders accurately and efficiently. Assist in-house and external guests with queries and requests. Engage with guests across multiple platforms, including WhatsApp, email, and online reviews. Records and controls accurately wake up calls Calls guests by name whenever possible Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Aware of local telephone listings and frequently dialed numbers RESPONSIBLE BUSINESS Support administrative tasks such as scanning, printing, filing, and updating reports for supervisors. Liaise with various hotel departments to ensure smooth operations and guest satisfaction. Records all entries on traffic sheets Report on logbook daily Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Maintains detailed knowledge of the Hotel’s fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard Maintain Hotel Information ACCOUNTABILITY Under the general direction of the Telephone Supervisor and within the limits of established InterContinental Hotels Group brand and local policies and procedures, oversees and directs all aspects of telecommunications services to achieve the highest possible guest satisfaction. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment QUALIFICATIONS AND REQUIREMENTS High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year’s experience in customer service or switchboard operator. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Proficient in the use of Microsoft Office and Front Office System. Possesses problem solving and organizational abilities. Familiarity with Opera PMS and Infrasys POS will be a strong advantage. #J-18808-Ljbffr
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Telephone Operator
2 weeks ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
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Telephone Operator
1 week ago
Singapore Mandarin Oriental Full timeDescription Overview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional....
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Telephone Operator
2 weeks ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...
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Telephone Operator
5 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. - Program the wake-up calls requested with the Hotel computer system. - Ensure that...
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Telephone Operator
7 days ago
Singapore Holiday Inn Full time $30,000 - $60,000 per yearJOB OVERVIEWAnswer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.At Holiday Innwe want our guests to relax and be themselves which means we need team members to:Be you – by being natural, professional and personable in the way you are with peopleGet ready – by taking...
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Telephone Operator
2 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full time**Job Highlights**: - Centrally located at Clarke Quay MRT - Comprehensive Employee benefits - Energetic & Innovative Work Culture **Job Description**: **Summary of Responsibilities**: The main responsibilities and tasks of this position are as listed below, but not limited to these: - Receive, acknowledge and relay all incoming calls on the switchboard...
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Telephone Operator
2 days ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Answer all incoming calls efficiently and promptly in a professional manner. - Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately. - Place outgoing calls accordingly. - Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly. - Log...
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Hotel Telephone Operator
5 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. - Program the wake-up calls requested with the Hotel computer system. - Ensure that...
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Telephone Operator
2 weeks ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
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Night Shift Telephone Operator
2 weeks ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Work from home arrangement - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative...
