Tenant engagement officer

1 day ago


Singapore SMRT Corporation, Ltd. Full time

Tenant Engagement Officer Job Purpose The Tenant Engagement Officer is responsible for planning, organising, and managing marketing campaigns, promotional activities, and tenant-related initiatives. This role ensures alignment with corporate objectives and guidelines, fostering strong tenant relationships and enhancing engagement. Responsibilities Maintain an updated database of tenant information, including contact details, categories, and asset information. Organise and store tenant assets in shared drives, ensuring accessibility for stakeholders. Upload tenant assets onto the website and other relevant platforms. Facilitate onboarding for new tenants by:Obtaining contact details from the leasing team. Sending welcome emails with engagement session registration links. Ensure online shop directory listings are accurate, complete with logos and images:Coordinate with tenants to obtain missing assets via email, calls, or site visits. Maintain high standards for asset quality. Verify images, details, and mechanics for publication. Organise monthly email blasts to solicit promotions. Keep published promotional information accurate and up to date. Tenant Engagement Coordinate engagement sessions between management and key tenants. Organise annual tenant engagement events and partner-sponsored initiatives. Collect tenant assets through various channels, including email, calls, and site visits. Track and consolidate the status of asset acquisition. Ensure assets are properly filed internally and shared for public use. Facilitate monthly tenant promotion submissions. Oversee the publication of submitted promotions on the website. Monitor and update promotion statuses to ensure validity. Ensure new and renewing tenants receive their advertising support package. Highlight new and renewing tenants through advertising initiatives. Qualifications & Work Experience Diploma in events management, business management, or any related fields. Fresh graduates are welcome to apply. 1 - 2 years of customer service and managing tenants would be ideal. Skills Strong Communication Skills: Clearly articulate processes, requirements, and objectives to tenants. Organisational Expertise: Efficiently manage and track tenant submissions, filing, and updates. Marketing Proficiency: Background in marketing with demonstrated experience in social media strategy, content creation, and campaign management. Design Capabilities: Basic graphic design skills to create promotional materials using tools such as Canva, Adobe Photoshop, or equivalent platforms. Bilingual Capability: Proficiency in Mandarin is preferred to liaise with Mandarin-speaking tenants. This role offers a dynamic opportunity to foster tenant relationships, enhance engagement strategies, and contribute to the success of Stellar Lifestyle’s vibrant retail ecosystem. Fresh diploma graduates are welcome. #J-18808-Ljbffr



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