Tenant Engagement Officer: Building Stronger Community Bonds
7 days ago
We are seeking a highly skilled and motivated Tenant Engagement Officer to join our team at Stellar Lifestyle PTE. LTD.
This is an exciting opportunity for a dedicated professional to foster strong relationships with tenants, enhance engagement strategies, and contribute to the success of our vibrant retail ecosystem.
Key Responsibilities:- Tenant Management:
- Maintain accurate and up-to-date tenant information, including contact details, categories, and asset information.
- Organize and store tenant assets in shared drives, ensuring seamless accessibility for stakeholders.
- Upload tenant assets onto the website and other relevant platforms.
- Facilitate onboarding for new tenants by obtaining necessary contact details and sending welcome emails with engagement session registration links.
- Ensure online shop directory listings are accurate, complete with logos and images.
- Coordinate with tenants to obtain missing assets via email, calls, or site visits.
- Tenant Engagement:
- Coordinate engagement sessions between management and key tenants (High revenue tenants and new tenants).
- Organize annual tenant engagement events (e.g., Chinese New Year celebrations) and partner-sponsored initiatives (e.g., collaborations with TikTok, USME).
- Tenant Asset Acquisition:
- Collect tenant assets through various channels, including email, calls, and site visits.
- Track and consolidate the status of asset acquisition.
- Ensure assets are properly filed internally and shared for public use.
- Tenant Promotion Management:
- Facilitate monthly tenant promotion submissions.
- Oversee the publication of submitted promotions on the website.
- Monitor and update promotion statuses to ensure validity.
- Tenant Advertising Support Package:
- Ensure new and renewing tenants receive their advertising support package.
- Highlight new and renewing tenants through advertising initiatives.
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