Lease Renewal and Tenant Satisfaction Specialist
3 days ago
As a dynamic and friendly Lease Renewal and Tenant Satisfaction Specialist, you will play a pivotal role in enhancing tenant satisfaction and lease renewals for our client, a top Singaporean company with a strong presence in the APAC region. Our team offers excellent staff benefits and a 5-day week.
The ideal candidate will have experience from a Hotel/Hospitality background and possess excellent communication skills to interact effectively with individuals at all levels.
Key Responsibilities- Oversee daily operations such as tenant move-ins and outs, rent collection, and deliver exceptional customer service to drive tenant satisfaction and lease renewals.
- Address and resolve tenant inquiries and complaints promptly and professionally.
- Assist in community activities and events, fostering a positive and engaging environment.
- Conduct property tours to potential tenants, showcasing the properties' unique features and amenities.
- Coordinate with external service providers like technicians and housekeeping for maintenance and facility services, ensuring seamless delivery.
- Maintain and document property and facility-related matters, monitor amenities inventory, manage orders, and provide daily reports.
- Communicate regularly with the team, ensuring compliance with internal procedures and relevant regulations, and respond swiftly to incidents and manage emergencies at assigned properties.
- Highly proactive and customer-focused with a positive outlook.
- Experience in Hotels/Hospitality is preferred, with at least 1-2 years of experience highly beneficial.
- Professional grooming standards are essential as the specialist often serves as the first point of contact.
- Ability to work collaboratively with other team members and departments.
- Availability to work shifts including weekends, finishing no later than 8pm.
This exciting opportunity comes with an estimated salary range of SGD 35,000 - SGD 45,000 per annum, depending on experience. If you are a motivated and results-driven individual looking to grow your career in a dynamic environment, please apply now.
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