Senior Executive, Tenant Relations
1 month ago
Job Description
1.Tenant Onboarding/Offboarding
- Assist the Leasing Team in preparing the vacant units for viewing with prospective tenants and ensure that the whole experience of the viewing session is seamless
- Monitor and coordinate with the Operations Team to ensure timely handover of vacant units to Tenants
2. Tenant Communication and Feedback Management
- Manage communications with existing tenants (circulars, etc)
- Coordinate dissemination of circulars to tenants where necessary
- Coordinate with the Operations Team for timely resolution of Tenants’ feedback
3. Visitor Management
- Assist with the management of the concierge team
- Provide lobby presence during peak hours to greet and assist tenants and visitors at the concierge
4. Tenant Engagement
- Organise regular check-ins with existing Tenants and serve as an avenue for regular contact
- Responsible for the execution of tenants’ engagement activities or events, including preparation of related publicity and outreach materials
- Conduct regular survey to understand performance gaps and develop improvement plans
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Job Requirements
- Degree or diploma in Hospitality Management, Estate Management or equivalent
- Minimum 2 years of relevant experience in similar role
- Prior working experience in hospitality, airlines or Grade A commercial property preferred
- Event management and project coordination skills
- Strong analytical, interpersonal and communication skills
- Confident, positive disposition, resourceful and good team player
- Good command of English and able to articulate and communicate clearly both verbally and written
- Ability to multi-task, meticulous with an eye for detail
Tell employers what skills you have
Ability to Multitask
Interpersonal Skills
Property
Tenant
Hospitality Management
Event Management
Event Planning
Attention to Detail
Networking
Publicity
Communication Skills
Corporate Events
Project Coordination
Team Player
Disposition
Hospitality
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