Strategic Relationship Manager
7 days ago
We are looking for a mid-level individual who is motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward.
The ideal candidate will be experienced with managing key accounts relationships, customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to work closely with clients to understand their needs. This individual will have excellent communication abilities, relationship management and negotiation skills.
You will:
Drive spend across your key clients book by cross-sell, retention, and expansion to induce overall growth and usage of Reap services
Serve as primary day-to-day liaison with assigned key clients and maintain positive ongoing relationships
Maximize the revenue per account through value-based selling and advising best solutions to your key clients
Maintain and foster relationships with clients by ensuring best customer experience and preventing churn
Work with existing key Web3 and Web2 accounts to provide product solutions, upsell and to ensure satisfaction
Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients
Liaise with cross-functional teams to execute on clients' requests
Working closely with our product team to deepen client relationships
We're looking for someone with:
Minimum 6-9 years of proven success in client management in API / Payments / Card issuance
Familiarity with sales performance metrics
Strong negotiation, presentation, and communication skills
Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team
Fluent in English, Cantonese and Mandarin
Strong verbal and written communication skills
A dynamic personality with a strong winning and high-performance mindset
Self-motivated and a quick learner
Highly adaptable with a can-do attitude
Empathy toward the concerns of others, both within and outside Reap
Nice to haves:
Self-motivated and a quick learner
Exceptional team player
Extreme open-mindedness
Clear and concise communication
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