Customer success partner advisor
2 weeks ago
JOB OVERVIEW Our SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur. Responsibility Proactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal. Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy. Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions. Establish strategic relationship with customers and be seen as a trusted advisor Competent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business. Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure. Actively contribute and participate in organizational development, learning and growth projects Maintain data integrity through regular and timely updates on the client’s success plan. Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur. Skills & Qualifications: 3 -8 years of account management or customer engagement experience in managing and growing a portfolio of existing customers Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity. Track record in establishing, maintaining and growing broad and deep relationships within each customer account. Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer Ability to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnerships Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization Proven track record of exceeding retention and growth targets Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environment Understanding of Saa S and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problems Strong business acumen and ability to drive a value-based conversation Strong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes. Facilitate client meetings that measure progress and business impact Motivate and mobilize customers and cross functional partners through collaboration and clear communication Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions #J-18808-Ljbffr
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Customer Success Partner Advisor
3 weeks ago
Singapore CONCUR TECHNOLOGIES (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJOB OVERVIEWOur SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with...
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Customer Success Specialist
2 weeks ago
Singapore Quandoo Singapore Pte Ltd Full timeAPAC Partner Advisor Job DescriptionAt Quandoo Singapore Pte Ltd, we are seeking a highly motivated and experienced APAC Partner Advisor to join our team. This is a hybrid role where you will work 3 days in the office and 2 days from the comfort of your home.About the Role:The APAC Partner Advisor will be responsible for providing exceptional support to our...
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Head of customer success
1 week ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Head of customer success
3 weeks ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Customer success manager
1 week ago
Singapore Minden.ai Full timeWho we are. minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Bread Talk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, Food Panda and Go Jek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and...
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Customer Success Strategist
2 weeks ago
Singapore Datadog Full timeCustomer Success ManagerAt Datadog, we're seeking a Customer Success Manager to drive new product attachment and effective relationships across our existing customer base.Key Responsibilities:Partner with sales teams for smooth onboarding experiencesBuild relationships with customers to create mutual trustCarry out the full-sales cycle for growth...
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Customer success manager
2 weeks ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...
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Customer success manager
1 week ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
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Singapore Microsoft Full timeAbout the RoleWe are seeking a highly skilled Experience Lead to join our team, responsible for delivering exceptional customer and partner experiences in the Small, Medium, and Corporate (SMC) and Digital Sales (DS) organization.Job SummaryThis role is focused on enhancing regional sales accountability and contributing to the maturity of our 4th region by...
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Enterprise Customer Success Leader
4 weeks ago
Singapore Datadog Full timeAbout This RoleAs an Enterprise Customer Success Manager at Datadog, you will play a critical role in driving the growth and success of our largest and most strategic customers. You will be responsible for proactively building strong relationships with customers, identifying opportunities for growth, and advocating for their needs internally.Your Key...
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Customer success manager
2 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
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Partner success manager
3 days ago
Singapore Cisco Systems, Inc. Full timeAs a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include: Enabling key Partners to drive the adoption of Cisco Software...
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Enterprise customer success manager
3 weeks ago
Singapore Datadog Full timeAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also...
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Customer success manager
2 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
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Senior customer success manager
3 weeks ago
Singapore ADOBE SYSTEMS PTE. LTD. Full timeThe Opportunity The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers...
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Customer success manager
3 days ago
Singapore Autodesk, Inc. Full timePlease submit your CV here for future consideration. Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio...
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Customer Success Business Partner
3 weeks ago
Singapore Kerry Consulting Pte Ltd Full timeJob Title: Customer Success ManagerJob Overview: We are seeking a Customer Success Manager to join our team at Kerry Consulting Pte Ltd. As a key member of our team, you will be responsible for ensuring that our clients derive maximum value from our data-sharing solutions.Key Responsibilities:Project Oversight: Manage a range of projects from start to...
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Customer Success Manager
1 month ago
Singapore PST Full timeJob Title: Customer Success ManagerAt PST, we are seeking a highly skilled and experienced Customer Success Manager to join our team. This is a unique opportunity to work with a leading company in the customs data and software industry.Key Responsibilities:Develop and Maintain Strong Relationships: Build and maintain strong relationships with key clients,...
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Senior Customer Success Lead
4 weeks ago
Singapore BlackLine Full timeAbout the Role:BlackLine is seeking a Senior Customer Success Manager to deliver exceptional post-sales efforts to our clients. As a trusted advisor, you will develop and execute customer success strategies to optimize adoption, prevent attrition, and enhance customer satisfaction.Responsibilities:Develop and implement customer success strategies to drive...
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Customer success manager
2 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
