Head of customer success

1 week ago


Singapore Recooty Full time

Job Responsibilities
Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end responsibility for data on-boarding, identifying relevant marketing use cases, campaign execution and ongoing optimizations of relevant workflows. You are able to leverage your expertise in data-driven marketing to identify growth opportunities. You are highly service-oriented and ensure that our customers are empowered to create maximum value through the use of Tapad’s platform.ResponsibilitiesServe a portfolio of strategically important Telco accounts and be accountable for customers' success with Tapad's Data & Distribution platformIdentify local data partner and liaison with internal BD teamsIdentify and manage local resellersPre-sales and account management for Tapad'sidentity solutionCreate and own plans for launching and scaling of each assigned accountEnsure positive business outcomes for customers, as reflected by increased usage of the platform and customer satisfactionDevelop trusted relationships with decision makers in each account, understand their strategic goals, and develop customer success plans to further these goalsCollaborate with relevant teams in Tapad (Sales, Engineering, EPL etc) and orchestrate necessary resources to execute customer success plansMaintain a deep understanding of relevant technology and products in order to be an effective strategic advisor to customersUnderstand the level of adoption of Tapad's technology and products, and assess customer risksProvide world-class service and partner trainingProvide structured input to relevant product development teams based on partner feedbackResponsible for customer satisfactionConduct QBRs with all paid and trial customersResponsible for contract maintenance and renewalRecurring regional travel requiredSkills RequiredSelf-starter who thrives in a fast-paced environmentProven ability to work independently and deliver impact across multiple functions in a start-up / early phase environmentProven track record of creating customer success5+ years experience in Saa S sales, customer success management or consultingDeep knowledge of the adtech/martech ecosystem, its workflows and the opportunities and challenges it presentsDeep understanding of people marketing and the various data sources needed to facilitate itAbility to evangelize the value of new technology platformsExcellent communication skills#J-18808-Ljbffr



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