Customer Success Business Partner

3 weeks ago


Singapore Kerry Consulting Pte Ltd Full time

Job Title: Customer Success Manager


Job Overview: We are seeking a Customer Success Manager to join our team at Kerry Consulting Pte Ltd. As a key member of our team, you will be responsible for ensuring that our clients derive maximum value from our data-sharing solutions.


Key Responsibilities:



  • Project Oversight: Manage a range of projects from start to finish, ensuring successful execution and positive outcomes for clients.
  • Customer Consultation & Solution Tailoring: Collaborate with clients to understand their business objectives and challenges, offering customized solutions that meet their specific needs.
  • Stakeholder Collaboration: Act as the key point of contact between clients and internal teams, ensuring that customer requirements are clearly understood and incorporated into the solution development process.
  • Hands-On Leadership: Work closely with multidisciplinary teams to drive the successful delivery of projects, ensuring that client expectations are met at every step.
  • Customer-Centric Focus: Ensure that clients’ data-sharing experience is smooth, efficient, and provides them with consistent value, strengthening long-term relationships.

Requirements:



  • Experience: Minimum of 5 years in digital transformation, with a strong background in data solutions or data warehousing. At least 3 years of experience in a customer-facing role focused on solving business challenges with technology.
  • Analytical & Technical Skills: Strong ability to assess customer needs and design solutions that leverage technology to address them.
  • Self-Starter & Organized: Able to manage multiple tasks simultaneously while thriving in a fast-paced, dynamic environment.
  • Stakeholder Management: Proven experience in managing relationships across both private and public sectors.
  • Clear Communicator & Team Player: Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams and present complex ideas to clients.

About the Industry: This role is part of the data solutions and digital transformation industry, which focuses on improving how organizations share and manage information. As businesses increasingly adopt digital technologies, the demand for secure, efficient data-sharing platforms continues to rise.


To Apply: For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title.



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