Customer Success Business Developer

2 weeks ago

Singapore Ciena Communications Singapore Pte. Ltd. Full time

Ciena Communications Singapore Pte. Ltd. is a technology company that leads with its humanity, driving business priorities alongside meaningful social, community, and societal impact.

We are committed to our people-first philosophy, fostering a culture that prioritizes personalized and flexible work environments empowering individual passions, growth, wellbeing, and belonging.

As Customer Success Business Developer, you will be responsible for developing and nurturing relationships with Ciena's top customers, promoting retention, loyalty, and advocacy through a world-class customer experience.

The primary contact for customer intake, onboarding, contract management, and issue prevention, you will create a seamless journey throughout the customer lifecycle.

This role is vital to Ciena's long-term growth and profitability, ensuring customers recognize tangible value from Ciena products and services.

Your Responsibilities
  • Closely collaborate with Sales to facilitate a positive and welcoming onboarding experience, documenting expectations and ensuring 100% achievability.
  • Develop customer playbooks defining key success indicators based on customer personas, engagement plans, and strategic customer success plans.
  • Drive and influence value, usage, and adoption of Ciena products and services using analytics and methodologies.
  • Foster a success-oriented, accountable environment within the Services organization and company.
  • Establish trusted advisor relationships with customers across their business units, including Engineering, Operations, Finance, Procurement, and Implementation.
  • Drive new business growth through increased advocacy and reference-ability.
  • Proactively identify and resolve post-sales issues before customer realization or impact.
  • Act as the quarterback for product and service challenges, ensuring all delivery commitments are met and providing a world-class customer service experience.
  • Provide timely information on major issue resolution and facilitate resolution by bringing together functional leads.
  • Implement procedures to prevent problem reoccurrence and recommend products or services to better meet customer needs.
  • Collaborate with Sales to facilitate accurate, on-time renewals with identified new services, driving improved outcomes for customers.
  • Maintain a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.

Estimated Salary: SGD 90,000 - SGD 120,000 per annum

Candidates should have at least 5+ years of experience in the telecom industry in a customer-facing role, preferably with strong services and customer-facing experience. Excellent communication and presentation skills are essential.

A highly energetic and relationship-driven customer-facing individual with knowledge of the technology marketplace, dynamics, and trends is ideal. You should be passionate about making an impact on the future of communications and have the opportunity to pursue your interests across multiple business functions and geographies.

Key proficiencies include leadership qualities with high integrity, out-of-the-box problem-solving, ability to influence through persuasion, negotiation, and consensus-building, and a deep understanding of value drivers in recurring revenue business models.

  • Customer Success Business Partner

    3 weeks ago

    Singapore Kerry Consulting Pte Ltd Full time

    Job Title: Customer Success ManagerJob Overview: We are seeking a Customer Success Manager to join our team at Kerry Consulting Pte Ltd. As a key member of our team, you will be responsible for ensuring that our clients derive maximum value from our data-sharing solutions.Key Responsibilities:Project Oversight: Manage a range of projects from start to...

  • Senior Business Development Manager

    2 days ago

    Singapore Orange Business Services Full time

    About Orange Business ServicesWe are a leading global provider of communications, IT and cloud services to multinational enterprises. With a presence in 166 countries and territories, we help our customers navigate the complexity of international communications.Sales Target: We are looking for a highly motivated and experienced sales professional to join our...

  • Customer Success Strategist

    4 weeks ago

    Singapore Red Hat Asia-Pacific PTE LTD Full time

    Customer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...

  • Customer success manager

    1 week ago

    Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...

  • Customer Success Manager

    4 weeks ago

    Singapore ORANGE GUM PTE LTD Full time

    Senior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...

  • Director, customer success

    4 weeks ago

    Singapore V V TECHNOLOGY PTE. LTD. Full time

    Design, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals. Responsible for building and managing the customer success team. Develop and implement customer training plans to help customers better understand and use the products, thereby...

  • Customer success manager

    1 week ago

    Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...

  • Customer Success Professional

    4 weeks ago

    Singapore OpenAI Full time

    About the TeamAt OpenAI, our Customer Success team plays a vital role in empowering our customers to harness the full potential of our technology. We're seeking a highly skilled Customer Success Manager to join our team and drive the success of our largest and most strategic customers.About the RoleAs a Customer Success Manager, you will be responsible for...

  • Customer Success Manager

    4 weeks ago

    Singapore ELEVANDI LIMITED Full time

    Unlock Your Potential as a Customer Success Manager at ELEVANDI LIMITEDElevandi Limited is a leading innovator in FinTech, connecting the world for impactful innovation. We're looking for a motivated and organized individual to join our Customer Success team and play a pivotal role in our commercial process.As a Customer Success Manager, you will engage with...

  • Director, customer success

    7 days ago

    Singapore Zendesk Singapore PTE Full time

    Director, Customer Success Location: Singapore Focus: SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...

  • Customer Success Advocate

    4 weeks ago

    Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About this RoleCiena Communications Singapore Pte. Ltd. is seeking a skilled Customer Success Advocate to join our team. As a Customer Success Advocate, you will be responsible for developing and nurturing relationships with our top customers, promoting retention, loyalty, and advocacy through a world-class customer experience.Your Key...

  • Customer Success Manager

    4 weeks ago

    Singapore Zendesk Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...

  • Director, customer success

    1 week ago

    Singapore Zendesk Singapore PTE Full time

    Director, Customer SuccessLocation:Singapore Focus:SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...

  • Director, customer success

    1 week ago

    Singapore Zendesk, Inc. Full time

    Job DescriptionLocation: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...

  • Director, customer success

    7 days ago

    Singapore Zendesk, Inc. Full time

    Job Description Location: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...

  • Customer Success Associate

    4 weeks ago

    Singapore PitchBook Full time

    About the Role:We are seeking a highly motivated and results-driven Client Success Professional to join our Account Management & Customer Success team. As a key member of our team, you will be responsible for driving account growth and ensuring customer satisfaction.Key Responsibilities:Develop and implement strategies to expand our customer base and...

  • Customer success manager

    1 week ago

    Singapore EngageRocket Full time

    Description Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...

  • Customer success manager

    1 week ago

    Singapore CleverTap Full time

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...

  • Customer success manager

    1 week ago

    Singapore X0PA AI Pte Ltd Full time

    Customer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...

  • Customer success manager

    1 week ago

    Singapore X0PA AI Pte Ltd Full time

    Customer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...