Temporary Library Services Staff

About the Job

We are seeking a highly skilled and experienced professional to join our team as a Temporary Library Services Staff Member. In this role, you will be responsible for providing efficient and high-quality service desk duties that align with our library's service excellence standards.

Key Responsibilities

• Provide exceptional customer service through various channels, including face-to-face interactions, phone calls, and email communications.
• Perform and supervise collection maintenance activities to ensure optimal resources accessibility.
• Operate the library management system efficiently and effectively, ensuring accurate data entry and troubleshooting of technical issues.
• Analyze current library processes and identify opportunities for improvement, implementing changes to enhance efficiency and effectiveness.
• Train, guide, and lead a pool of student assistants on delivering library operational tasks and procedures.
• Monitor and provide timely feedback on user spaces in the libraries, ensuring cleanliness and condition meet our standards.
• Troubleshoot and maintain library equipment, ensuring minimal downtime and optimal performance.
• Contribute to service or space transformation initiatives or projects, utilizing your expertise to drive innovation and improvement.
• Perform administrative tasks, including rostering of staff and student assistants, budget tracking, and procurement.
• Provide relevant data and reports from the library system to facilitate decision-making by our management team.
• Support workplace safety by assisting in safety-related tasks and promoting a culture of safety awareness.

Requirements

• Bachelor's degree or diploma in any field.
• Minimum 3 years' work experience in customer service-related industries.
• Proficient in MS Office Word, Excel, and PowerPoint.
• Experience in operations, customer service, or communications roles in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders, and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex, and ambiguous environments.
• Familiarity with library management systems and some knowledge in data analysis will be an added advantage.
• Experience in project management will be an added advantage.

Working Hours and Conditions

Mondays to Thursdays: 8:30 am to 5:45 pm

Friday: 8:30 am to 5:15 pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

• Weekdays (estimated once a week)

Monday to Thursday : 2:45 pm – 9:45 pm

Friday: 3:30 – 9:45 pm

2. Saturday (estimated once a month)

Working hours: 8:15 am – 5:15 pm

• There are AOH services on Sundays from 9:15 am – 4:30 pm, at pre- and during examination periods, of which library colleagues would be informed in advance on the duty roster.

Contract Period: 1 year

Location: Nanyang Avenue

Educational Requirements: Bachelor's degree or diploma in any field

Work Experience: Minimum 3 years' work experience in customer service-related industries

Skills and Qualifications: Proficient in MS Office Word, Excel, and PowerPoint; experience in operations, customer service, or communications roles in academic libraries or large libraries

Contact Information: Not available