Library Officer, Reader Services

23 hours ago

Singapore NLB National Library Board Full time

National Library

[What the role is:]

To provide reference and research information services that are timely, useful and accessible to the library users through the provision of reference and customer services, management of Singapore’s heritage collection/content, promotional, administrative activities and projects so as to contribute towards the achievement of NLB’s mission and vision.

[What you will be working on:]

Library and Reference Services
- Provide relevant and timely reference and information service to library users onsite as well as via CRM database.
- Conduct information literacy, class visits, tours and user education session (on rotational basis).

Reading Room Operations from Levels 7 to 13
- Ensure that NL Reading Room operations are well maintained in good condition to meet both operational and customers’ needs.
- To be involved in projects relating to Reading Rooms set-ups and new services.

Data Compilation
- Compilation of data for reporting of Key Performance Indicators (KPI) on monthly as well as ad-hoc basis
- Proficient in data compilation using Qliksense, Polaris, Microsoft Excel and other data software and systems

General Administrative Support
- Provide support in library operations such as planning of rostering duties, assisting in ISO 9001 annual certification or audit exercises, compiling reports and statistics, financial matters, system, and administrative support etc.
- Serve these roles in rotational basis: minute taker for department weekly meeting, fire warden, staff welfare representatives and NL representatives for ALG programmes/activities

Staff supervisory
- Manage and monitor performance of Job Holder in accordance with NLB Service Standards and Goals.
- Provide On-the job training and feedback to Job Holder

Collection Maintenance Works
- Assist Librarians and Collection Heads in collection maintenance matters in accordance with the SOP which include weeding, reworks, binding and book displays.
- Compile collection management/development reports.
- Support in collection maintenance work and ensure the library’s collection is relevant and up-to-date

Content Development and Projects (on assignment basis)
- Maintain quality content on documents, webpages, databases and files updating and indexing of articles

[What we are looking for:]
- 3 to 5 years of relevant working experience in frontline service
- Able to work under all circumstances relating to meeting urgent requests
- Meticulous and self-driven, with an eye for detail especially in data compilation and accuracy.
- Display qualities of being agile in managing operational matters especially in problem solving and meeting researchers’ information needs
- Contribute towards the achievement of NLB mission and vision and positive feedback from researchers especially in establishing LKCRL’s role as a centre of scholarly research on Singapore and Southeast Asia
- Appreciates operational challenges, service gaps with the abilities to find workable solutions
- Work as a team and contribute to positive team spirit amongst colleagues

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