Temporary Library Services Assistant

2 weeks ago

Singapore beBeeCustomerService Full time $45,000 - $75,000

Job Title: Temporary Library Services Staff Member

About the Role:

We are seeking a highly skilled and experienced professional to join our team in providing efficient and high-quality service desk duties that align with our library's service excellence standards.

  • Provide exceptional customer service through various channels, including face-to-face interactions, phone calls, and email communications.
  • Perform and supervise collection maintenance activities to ensure optimal resources accessibility.
  • Operate the library management system efficiently and effectively, ensuring accurate data entry and troubleshooting of technical issues.
  • Analyze current library processes and identify opportunities for improvement, implementing changes to enhance efficiency and effectiveness.
  • Train, guide, and lead a pool of student assistants on delivering library operational tasks and procedures.
  • Monitor and provide timely feedback on user spaces in the libraries, ensuring cleanliness and condition meet our standards.
  • Troubleshoot and maintain library equipment, ensuring minimal downtime and optimal performance.
  • Contribute to service or space transformation initiatives or projects, utilizing expertise to drive innovation and improvement.
  • Perform administrative tasks, including rostering of staff and student assistants, budget tracking, and procurement.
  • Provide relevant data and reports from the library system to facilitate decision-making by our management team.
  • Support workplace safety by assisting in safety-related tasks and promoting a culture of safety awareness.

Requirements:

  • Bachelor's degree or diploma in any field.
  • Minimum 3 years' work experience in customer service-related industries.
  • Proficient in MS Office Word, Excel, and PowerPoint.
  • Experience in operations, customer service, or communications roles in academic libraries or large libraries.
  • Experience in executing innovation-driven or process improvements projects.
  • Experience in developing communication plans or stakeholder management in education industry.
  • Service-oriented mindset with focus on customer service.
  • Strong communication skills in customer interactions, presentation to stakeholders, and training delivery.
  • Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
  • Able to work independently and collaboratively in a team.
  • Able to adapt and thrive in rapidly changing, complex, and ambiguous environments.
  • Familiarity with library management systems and some knowledge in data analysis will be an added advantage.

Working Hours and Conditions:

Monday to Thursday: 8:30 am to 5:45 pm

Friday: 8:30 am to 5:15 pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

  • Weekdays (estimated once a week)

Monday to Thursday: 2:45 pm – 9:45 pm

Friday: 3:30 – 9:45 pm

Saturday (estimated once a month): 8:15 am – 5:15 pm

There are AOH services on Sundays from 9:15 am – 4:30 pm, at pre- and during examination periods, of which library colleagues would be informed in advance on the duty roster.

Contract Period: 1 year

Location: Nanyang Avenue

Qualifications: Bachelor's degree or diploma in any field; minimum 3 years' work experience in customer service-related industries; proficient in MS Office Word, Excel, and PowerPoint; experience in operations, customer service, or communications roles in academic libraries or large libraries.

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