Temporary Support Services Librarian

5 days ago

Singapore beBeeLibrary Full time $4,500 - $6,500
Job Title: Temporary Library Services Staff Member

About the Job:

We are seeking a highly skilled and experienced professional to join our team as a Temporary Library Services Staff Member. In this role, you will be responsible for providing efficient and high-quality service desk duties that align with our library's service excellence standards.

The selected candidate will provide exceptional customer service through various channels, including face-to-face interactions, phone calls, and email communications. They will also perform and supervise collection maintenance activities to ensure optimal resources accessibility.

In addition, the successful candidate will operate the library management system efficiently and effectively, ensuring accurate data entry and troubleshooting of technical issues. They will analyze current library processes and identify opportunities for improvement, implementing changes to enhance efficiency and effectiveness.

The ideal candidate will train, guide, and lead a pool of student assistants on delivering library operational tasks and procedures. They will monitor and provide timely feedback on user spaces in the libraries, ensuring cleanliness and condition meet our standards.

Key Responsibilities include:

  • Provide Exceptional Customer Service
  • Maintain and Improve Library Processes
  • Operate Library Management System
  • Train and Lead Student Assistants
  • Monitor User Spaces

Requirements:

  • Bachelor's degree or diploma in any field
  • Minimum 3 years' work experience in customer service-related industries
  • Proficient in MS Office Word, Excel, and PowerPoint
  • Experience in operations, customer service, or communications roles in academic libraries or large libraries
  • Experience in executing innovation-driven or process improvements projects

Working Hours and Conditions:

The selected candidate will work from Mondays to Thursdays, 8:30 am to 5:45 pm, and Fridays, 8:30 am to 5:15 pm. There may be occasional after-hours services on weekdays and weekends.

Contract Period: 1 year

Location: Nanyang Avenue

Contact Information: Not available

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