Library Officer, Nl/reader Services

1 week ago

Singapore NLB National Library Board Full time

[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

To provide reference and research information services that are timely, useful and accessible to the library users through the provision of reference and customer services, management of Singapore’s heritage collection/content, promotional, administrative activities and projects so as to contribute towards the achievement of NLB’s mission and vision.

**[What you will be working on:]**

**Library and Reference Services**
- Provide relevant and timely reference and information service to library users onsite as well as online (via CRM database) including Tier 2 enquiries according to Service Standards.
- Manage customer engagements for loans services according to Policies and Processes.
- Conduct information literacy, class visits, tours, user education session and programmes (on rotational basis).

**Operations Agilities at Reading Rooms (including level 12 and 13)**
- Ensure that NL Reading Room operations are well maintained in good condition to meet both operational and customers’ needs.
- To be involved in projects relating to Reading Rooms set-ups and new services.

**Collection Maintenance Works**
- Assist Librarians and Collection Heads in collection maintenance matters in accordance with the SOP which include weeding, reworks, binding and book displays.
- Compile collection management/development reports.
- Support in collection maintenance work and ensure the library’s collection is relevant and up to date.

**General Administrative Support**
- Provide support in library operations such as planning of rostering duties, assisting in ISO 9001 annual certification or audit exercises, compiling reports and statistics, financial matters, system, and administrative support etc.
- Serve these roles in rotational basis: minute taker for department weekly meeting, fire warden, staff welfare representatives and NL representatives for ALG programmes/activities

**Data Compilation**
- Compilation of data for reporting of Key Performance Indicators (KPI) on monthly as well as ad-hoc basis
- Proficient in data compilation using Leap Polaris, Qliksense, Microsoft Excel and other data software and systems

**Content Development and Projects (on assignment basis)**
- Maintain quality content on documents, webpages, databases and files updating and indexing of articles

**[What we are looking for:]**
- 3 to 5 years of relevant working experience in frontline service
- Able to work under all circumstances relating to meeting urgent requests
- Systematic, meticulous and self-driven, with an eye for detail especially in handling special collections such as Donors’ and Rare materials.
- Display qualities of being agile in managing operational matters especially in problem solving and meeting researchers’ information needs
- Contribute towards the achievement of NLB mission and vision and positive feedback from researchers especially in establishing LKCRL’s role as a centre of scholarly research on Singapore and Southeast Asia
- Appreciates operational challenges, service gaps with the abilities to find workable solutions
- Work as a team and contribute to positive team spirit amongst colleagues

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