Library Service Coordinator

3 days ago

Singapore beBeeLibraryManagement Full time $4,500 - $6,500
Job Title: Library Service Coordinator

Are you looking for a challenging role that combines customer service with library operations?

  • We are seeking an experienced and organized individual to coordinate the day-to-day activities of our library services.
About the Role:

This is a temporary contract position for 1 year. The successful candidate will work in a fast-paced environment, providing excellent customer service to students, staff, and faculty. Key responsibilities include:

  • Providing efficient and high-quality Service Desk duties, including after-hours services during weekday and weekend opening hours.
  • Performing and supervising collection maintenance activities to ensure optimal resource accessibility.
  • Operating the Alma Library Management System effectively and efficiently.
  • Analyzing current library processes and identifying opportunities for improvement.
  • Training, guiding, and leading a pool of student assistants on delivering library operational tasks and procedures.
  • Maintaining user spaces in the libraries in terms of cleanliness and condition.
  • Troubleshooting and maintaining library equipment.
  • Contributing to service or space transformation initiatives or projects.
  • Performing administrative tasks, including rostering staff and student assistants, budget tracking, and procurement.
  • Providing relevant data and reports from the library system to facilitate decision-making by management.
  • SUPPORTING WORKPLACE SAFETY BY ASSISTING IN SAFETY-RELATED TASKS.
Requirements:

To be successful in this role, you should have:

  • A bachelor's degree or diploma (in any field).
  • Minimum of 3 years' experience in customer service-related industry.
  • Proficient in MS Office Word, Excel, and PowerPoint.
  • Experience in operations, customer service, or communications role in academic libraries or large libraries.
  • Experience in executing innovation-driven or process improvements projects.
  • Experience in developing communication plans or stakeholder management in education industry.
  • Service-oriented mindset with focus on customer service.
  • Strong communication skills in customer interactions, presentation to stakeholders, and training delivery.
  • Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
  • Able to work independently and collaboratively in a team.
  • Able to adapt and thrive in rapidly changing, complex, and ambiguous environments.
  • Familiarity with library management systems and some knowledge in data analysis will be an added advantage.
  • Experience in project management will be an added advantage.
Working Hours:

The working hours are as follows:

  • Monday to Thursday: 8:30 am - 5:45 pm.
  • Friday: 8:30 am - 5:15 pm.
  • Deliver after-office-hours (AOH) services during weekday and weekend opening hours.

Key benefits of the role include:

  • Opportunity to work in a dynamic and supportive team environment.
  • Professional development and growth opportunities.
  • Competitive remuneration package.
What We Offer:

We offer a range of benefits, including:

  • Opportunities for professional development and growth.
  • A competitive remuneration package.
  • A dynamic and supportive team environment.

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