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Temporary Library Services Staff
3 weeks ago
About the Job
We are seeking a highly skilled and experienced professional to join our team as a Temporary Library Services Staff Member. In this role, you will be responsible for providing efficient and high-quality service desk duties that align with our library's service excellence standards.
Key Responsibilities
- Provide exceptional customer service through various channels, including face-to-face interactions, phone calls, and email communications.
- Perform and supervise collection maintenance activities to ensure optimal resources accessibility.
- Operate the library management system efficiently and effectively, ensuring accurate data entry and troubleshooting of technical issues.
- Analyze current library processes and identify opportunities for improvement, implementing changes to enhance efficiency and effectiveness.
- Train, guide, and lead a pool of student assistants on delivering library operational tasks and procedures.
- Monitor and provide timely feedback on user spaces in the libraries, ensuring cleanliness and condition meet our standards.
- Troubleshoot and maintain library equipment, ensuring minimal downtime and optimal performance.
- Contribute to service or space transformation initiatives or projects, utilizing your expertise to drive innovation and improvement.
- Perform administrative tasks, including rostering of staff and student assistants, budget tracking, and procurement.
- Provide relevant data and reports from the library system to facilitate decision-making by our management team.
- Support workplace safety by assisting in safety-related tasks and promoting a culture of safety awareness.
Requirements
- Bachelor's degree or diploma in any field.
- Minimum 3 years' work experience in customer service-related industries.
- Proficient in MS Office Word, Excel, and PowerPoint.
- Experience in operations, customer service, or communications roles in academic libraries or large libraries.
- Experience in executing innovation-driven or process improvements projects.
- Experience in developing communication plans or stakeholder management in education industry.
- Service-oriented mindset with focus on customer service.
- Strong communication skills in customer interactions, presentation to stakeholders, and training delivery.
- Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
- Able to work independently and collaboratively in a team.
- Able to adapt and thrive in rapidly changing, complex, and ambiguous environments.
- Familiarity with library management systems and some knowledge in data analysis will be an added advantage.
- Experience in project management will be an added advantage.
Working Hours and Conditions
Mondays to Thursdays: 8:30 am to 5:45 pm
Friday: 8:30 am to 5:15 pm
Deliver after-office-hours (AOH) services during weekday and weekend opening hours:
- Weekdays (estimated once a week)
Monday to Thursday : 2:45 pm – 9:45 pm
Friday: 3:30 – 9:45 pm
2. Saturday (estimated once a month)
Working hours: 8:15 am – 5:15 pm
- There are AOH services on Sundays from 9:15 am – 4:30 pm, at pre- and during examination periods, of which library colleagues would be informed in advance on the duty roster.
Contract Period: 1 year
Location: Nanyang Avenue
Educational Requirements: Bachelor's degree or diploma in any field
Work Experience: Minimum 3 years' work experience in customer service-related industries
Skills and Qualifications: Proficient in MS Office Word, Excel, and PowerPoint; experience in operations, customer service, or communications roles in academic libraries or large libraries
Contact Information: Not available
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