Support Staff for Library Services and Operations

7 days ago

Singapore beBeeOperations Full time $50,000 - $60,000

Job Title: Support Staff for Library Services and Operations

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About the Job:

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This is a full-time contract position to support the library's services and operations. The role involves providing efficient and high-quality service desk duties, collection maintenance activities, operating the library management system, analyzing current processes, training student assistants, and monitoring user spaces.

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Key Responsibilities:

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  • Provide Service Desk duties that align with the company's service excellence standards, including after-hours services during designated weekday evening and weekend opening hours.
  • Perform and supervise collection maintenance activities for optimal resources accessibility.
  • Operate the Alma Library Management System efficiently and effectively.
  • Analyze current library processes and identify opportunities for improvement.
  • Train, guide, and lead a pool of student assistants on delivering library operational tasks and procedures.
  • Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
  • Troubleshoot and maintain library equipment.
  • Contribute to service or space transformation initiatives or projects.
  • Perform administrative tasks, which include rostering staff and student assistants, budget tracking, and procurement.
  • Provide relevant data and reports from the library system to facilitate decision-making by the management.
  • Support workplace safety by assisting in safety-related tasks.
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Requirements:

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  • A bachelor's degree or diploma in any field.
  • Minimum 3 years' work experience in customer service-related industry.
  • Proficient in MS Office Word, Excel, and PowerPoint.
  • Experience in operations, customer service, or communications roles in academic libraries or large libraries.
  • Experience in executing innovation-driven or process improvement projects.
  • Experience in developing communication plans or stakeholder management in education industries.
  • Service-oriented mindset with a focus on customer service.
  • Strong communication skills in customer interactions, presentations to stakeholders, and training delivery.
  • Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
  • Able to work independently and collaboratively in a team.
  • Able to adapt and thrive in rapidly changing, complex, and ambiguous environments.
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Benefits:

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  • Mondays to Thursdays: 8:30 am to 5:45 pm.
  • Fridays: 8:30 am to 5:15 pm.
  • Deliver after-office-hours (AOH) services during weekday and weekend opening hours.
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Working Arrangements:

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  • Weekdays (estimated once a week): Monday to Thursday, 2:45 pm – 9:45 pm; Friday, 3:30 pm – 9:45 pm.
  • Saturdays (estimated once a month): 8:15 am – 5:15 pm.
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Contract Period: 1 year.

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Location: Nanyang Avenue.

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Tell Employers What Skills You Have:

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  • Data Analysis.
  • Workplace Safety.
  • MS Office.
  • Procurement.
  • PowerPoint.
  • Academic Libraries.
  • Library Management.
  • Project Management.
  • Service Desk.
  • Customer Service.
  • Service Excellence.
  • Stakeholder Management.
  • Accessibility.
  • Able To Work Independently.
  • Training Delivery.
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