Support Library Assistant

7 days ago

Singapore beBeeCustomer Full time $3,000 - $4,500
Library Support Staff

Are you passionate about delivering exceptional customer service and supporting the day-to-day operations of a library?

  • We are seeking a skilled Library Support Staff to join our team.
Job Description:

The successful candidate will be responsible for ensuring that all library equipment is in good working condition, maintaining a clean and welcoming environment, and providing prompt and adequate support during incidents and emergencies.

Responsibilities:
  1. Perform day-to-day operations such as opening and closing of the physical library, shelving of books, simple resource repairs, circulation tasks which include the fulfilment of loan requests and reservations through retrieval, assignment on pickup locker or courier, renewal, and return
  2. Perform service desk duties which include requests for loans and reservations as well as answering enquiries on collection, circulation, facilities, space, and other general questions
  3. Provide guidance on the use of facilities, spaces, resources, and equipment such as self-checkout machines, Smart locker, scanner, discussion rooms etc.
  4. Ensure that all equipment is in good working condition and maintain good housekeeping of the library space such as ensuring clear labels and signages
  5. Resolve and troubleshoot all matters related to user and access services
  6. Assist with stocktake, shelf-reading, and inventory management which includes moving, packing,organising and retrieval of library materials
  7. Assist with simple cataloguing and processing of library resources
  8. Assist with outreach efforts, displays, programmes and library events
  9. Develop a good understanding of library users and their profiles through day-to-day ground engagement to discover gaps in collection/services and feedback to librarians
  10. Provide prompt and adequate support during incidents and emergencies
  11. Perform other duties as assigned
Required Skills and Qualifications:
  • Able to perform shift work and work on weekends in person
Benefits:
  • Opportunity to work in a dynamic and supportive team environment
Others:
  • This role requires excellent communication and interpersonal skills, with a focus on delivering exceptional customer service and supporting the day-to-day operations of the library

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