Specialist, Application Support

1 day ago

Singapore Sysmex Asia Pacific Full time

Participate in the development and co-management of flow-cytometry strategies in the areas of clinical hematology, research and industrial applications, essential healthcare for Sysmex in Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s Flow-cytometry business unit annually. He / She will also support the Hematology business unit. Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities. Job Description 1. Product Knowledge Responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers. Keeps up technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her. 2. Implementation of favorable conditions to support sales/marketing target achievement Conducts application and theoretical training for the representatives of the different distributors in the region. Provides end-user training, as and when necessary Develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)Handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s. Maintains regular communication and continuous contact with all the subsidiaries & distributors. 3. Reporting Prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. Job Requirements Diploma in Medical Technology or equivalent. A minimum of 5 years of experience in a Clinical Flowcytometry lab, with a focus on leukemia and lymphoma. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). A commitment to upholding the highest standards of professionalism and conduct, both personally and professionally. Additional Information Ability to travel 20% - 40% of the year. Occasional after-hours work may be required. #J-18808-Ljbffr

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