AIS - IT Service Desk Specialist

2 weeks ago

Singapore Cognita Schools Full time

Overview
Join to apply for the
AIS - IT Service Desk Specialist
role at
Cognita Schools .
An exciting opportunity has opened for a
IT Service Desk Specialist
at the Australian International School If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you
Position requirements and qualifications are listed below.
Responsibilities
Provide IT Service Desk support with a focus on troubleshooting and resolving issues across Windows, macOS, and mobile platforms (Apple iOS, Microsoft Office 365, Google Workspace).
Demonstrate strong analytical and problem-solving skills; identify technical issues and apply effective resolutions.
Maintain a high standard of customer service and work effectively in a team with good time management and organizational skills.
Handle multiple tasks concurrently with a hands-on approach and ability to quickly learn new systems.
Communicate clearly in English, both verbally and in writing.
Support IT hardware for both Apple and Windows devices.
Qualifications
A diploma or degree in an IT-related discipline; fresh graduates are welcome to apply.
Minimum 1 year of customer service experience in a technical service desk environment preferred.
ITIL-related certifications, Microsoft certifications, and Apple-related certifications are advantageous.
Additional Information
Access the full Job Description for this role here.
How To Apply
Complete this application before the closing date of 30 June 2025.
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.
Early applications are encouraged; we reserve the right to interview and appoint prior to the closing date for the right applicant. Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Education Management
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