Senior Service Desk Support Specialist

3 days ago

Singapore CHARTERHOUSE PTE. LTD. Full time

The Senior Service Desk Support Specialist plays a critical role as the first point of contact for technical support within the organization. This individual ensures the smooth operation of IT systems, resolves end-user issues, and contributes to the overall efficiency and reliability of the technology infrastructure. The ideal candidate is a proactive problem-solver with strong technical expertise, excellent customer service skills, and a commitment to continuous learning. Key Responsibilities End-User Support: Provide timely, professional technical assistance via phone, email, or in person, addressing hardware, software, and network-related issues. Project Coordination: Lead and support IT projects, including technology rollouts, system upgrades, migrations, and process improvement initiatives, ensuring timely execution and stakeholder satisfaction. Stakeholder Engagement: Collaborate with business units and vendors to gather requirements, communicate updates, and align IT services with organizational goals. Incident & Problem Management: Manage high-impact incidents and recurring issues, performing root cause analysis and recommending preventive measures. Asset & License Management: Track IT assets and software licenses, ensuring compliance with policies and accurate recordkeeping. Device Setup & Configuration: Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment for employees.

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