IT Service Desk Specialist

1 week ago

Singapore Cognita Schools Full time

AIS Job Description - IT Service Desk Specialist - Feb 2025.pdf

**Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.**

An exciting opportunity has opened for a **IT Service Desk Specialist** at the Australian International School If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you

**Position Requirements**:

- Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.
- Practical knowledge and experience in providing IT Service Desk support are required.
- A high standard of customer service skills is necessary.
- Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.
- Capable of handling multiple tasks at the same time.
- Proficiency in English, with clear and concise verbal and written communication skills, is important.
- Proven ability to provide support for the following:

- Microsoft Windows 10 and later
- Apple iOS
- Apple macOS
- Google Workspace (formerly G Suite)
- IT hardware support for both Apple and Windows devices

**Qualifications**:

- A diploma or degree in an IT-related discipline, fresh Graduates are welcome to apply.
- Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.
- Advantage if you have:

- ITIL-related certifications
- Microsoft-related certifications
- Apple-related certifications

**Access the full Job Description for this role**here**.**

**How to Apply**

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.

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