IT Service Desk Specialist Graduate

IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)Join to apply for the IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)role at TikTok IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)Join to apply for the IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)role at TikTok Get AI-powered advice on this job and more exclusive features. Responsibilities About the Team Our team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and hardware services. At the same time, it pays attention to IT service users' experience, operation efficiency enhancement, and builds IT output capabilities for internal and external products through innovative technologies. We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok. Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities Provide first-level technical support under supervision for hardware, software, and basic IT service issues Help manage tickets, document resolutions, and maintain the knowledge base Assist in identifying trends in support tickets and recurring issues Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations Contribute to performance reporting and service improvement tracking Collaborate with IT and cross-functional teams on improvement or automation pilot projects Qualifications Minimum Qualifications Final year or recent graduate with a background in Information Technology, Computer Science, or a related field. Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals Experience in developing workflow automation solutions (e.g., low code/no code platforms, RPA, or scripting)Strong analytical, problem-solving, and communication skills Preferred Qualification Willingness to learn and contribute to a fast-paced, service-focused IT environment By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: If you have any questions, please reach out to us at Job Information About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level Seniority level Internship Employment type Employment type Full-time Job function Job function Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at TikTok by 2x Sign in to set job alerts for "Information Technology Service Desk" roles. IT Support Specialist - FSI - 10k (AI / Digital initiatives)IT Support, Data & Analytics - Technology Consulting (1 year contract)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr