Servicenow itom senior technical consultant
4 weeks ago
Engagements: Work on assigned activity/task with delivery team to understand the solution and specific client requirement. Find and gather information sources to interpret problem statement, execute analysis, and present findings to team members and stakeholders. Maintain sufficient technical capability and Service Now ITOM best practice knowledge to be able to implement and administer the solution. Ensure technical delivery is in line with the agreed scope. Raise risks and issues. Qualifications: Minimum 5+ years of IT experience. Minimum 3+ years of experience with Service Now ITOM Suite of applications. Possess Service Now Certified System Administrator (CSA), CIS-Discovery, and CIS Event Management. Requirements: Service Now Discovery and Event Management Subject Matter Expert (SME). Familiar with Service Now Discovery, MID Server, Agent Client Collector, and Event Management features. Configuration of the application, workflows, and UI. Development of required integration components using Integration Hub. Strong in scripting (Java Script), Business Rules, Flows, and Out-Of-Box capabilities. Debugging server-side and client-side scripts. Worked on notifications, scheduled jobs, and SLAs. Competencies: Maintain sufficient technical capability and Service Now ITOM best practice knowledge to be able to implement and administer the solution. Establish credible advisor relationships with customers and colleagues alike on all technical matters relating to the company's products. Understand, produce, and maintain all relevant project documentation. Implement all technical aspects of service delivery to the highest level of quality (measured against customer expectations). #J-18808-Ljbffr
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