ServiceNow IT Operations Expert

4 days ago


Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD is seeking a highly skilled ServiceNow IT Operations Expert to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery.

Job Summary:

We are looking for a seasoned professional with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM). The successful candidate will lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives. They will also design, configure, and maintain the CMDB, ensuring data accuracy and integrity.

Key Responsibilities:
  • Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
  • Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
  • Implement and promote the CSDM framework to standardize and enhance service management practices.
  • Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
  • Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
  • Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
  • Identify opportunities for process improvement and automation within ServiceNow.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
  • Strong understanding of ITIL processes and frameworks.
  • ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
  • Ability to manage multiple projects simultaneously and meet deadlines.

The estimated salary range for this position is SGD 80,000 - SGD 120,000 per annum, depending on experience. If you are a motivated and experienced professional looking to take your career to the next level, please apply now



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