Hall Office Lead/Assistant Manager, Housing Operations
3 days ago
The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living.
OCH has a mission to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work.
Our RoleWe are looking for individuals who have a strong passion for delivering exceptional service to residents of the University's student and faculty housing, athletes, and users of sports & recreation facilities on campus.
About the Job Job Description- Plan, manage, and oversee hostel application processing and room/housing unit assignment, including waitlist management and student appeals for on-campus accommodation.
- Ensure high-quality rooms/housing units for students' check-in through comprehensive inspections.
- Accurately bill hall fees and other payable items, and collect them in a timely manner, following up where necessary.
- Collaborate with other departments and external vendors/contractors to update maintenance/repairs status for student hostels.
- Proactively engage student residents in understanding and addressing their needs, contributing to problem-solving and concern resolution.
- Plan and inform student residents about scheduled maintenance, ad-hoc repairs, and other matters causing inconvenience.
- Plan, organize, and conduct routine walkthroughs to evaluate safety and security measures, follow-up actions for enhancements, and refinements.
- Lead investigations, compile supporting documentation for incident reports, propose sanctions for rule violations, and escalate severe breaches.
- Maintain up-to-date records, including resident details, occupancy status, and availability, for billing processes and management reporting.
- Oversee facilities reservations through established booking channels, managing pre-event and post-event arrangements.
- Deploy, supervise, and manage staff within the Hall Office to deliver optimal outcomes, ensuring new staff integration into the team and familiarization with hostel policies and procedures.
-
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
-
Hall Office Operations Manager
4 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full time**Overview of the Role**The Office of Campus Housing (OCH) at Nanyang Technological University (NTU) is responsible for providing optimal on-campus living environments for students and faculty to excel in their academic pursuits. As a key member of our team, the Hall Office Lead/Assistant Manager plays a vital role in ensuring the smooth operation of our...
-
Hall Operations Manager
3 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeAbout NTU Campus HousingNanyang Technological University's Office of Campus Housing aims to foster a vibrant and inclusive community that supports students' academic and personal growth.We strive to provide a seamless and supportive experience for our residents, from application to check-out, and beyond.Our TeamWe are looking for highly motivated and...
-
Singapore NTU (Nanyang Technology University- MainOffice-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, theuniversity with the best-in-class campus for learning, working, andliving. OCH has a mission to provide optimal on-campus livingenvironment for students and faculty to excel in learning,research, teaching and other NTU related work. It is responsiblefor student and faculty housing on campus, the...
-
Director of Housing Operations
3 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeAbout NTU Campus HousingThe Office of Campus Housing (OCH) at Nanyang Technological University serves to create an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other work.OCH's mission is to provide exceptional service to residents of the university's student and faculty housing, athletes, and...
-
Deputy Cluster Lead
4 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
-
Guest Services Officer
2 weeks ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...
-
Hall Operations Specialist
7 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeJob FunctionThe Assistant Manager, Residential Education contributes significantly to the educational journey of students at NTU, fostering a supportive community that promotes personal growth and academic success.Key Responsibilities:Student DevelopmentDeliver training and development programs tailored to student leaders, enhancing their skills and...
-
Hall Manager
4 weeks ago
Singapore IAMSTILLHUNGRY PTE. LTD. Full timeRoles & ResponsibilitiesFront of House/ Hall Staff:- Ensure high-quality customer service handling customer enquiries, complaints, and feedback- Set-up the dining area and service station in preparation for the day's business.- Take all guest orders following proper guest serving procedures (QR menu order also available)- Promptly and correctly deliver all...
-
Deputy cluster lead
2 days ago
Singapore Nanyang Technological University Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
-
Guest Services Manager
2 weeks ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.If you share our passion for service, we invite you to join...
-
Cluster Operations Manager
2 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeJob Title: Deputy Cluster LeadThe Office of Campus Housing (OCH) at Nanyang Technological University (NTU) aims to create an optimal on-campus living environment for students and faculty. Our mission is to provide a seamless experience in learning, research, teaching, and other NTU-related work.About the RoleThis position offers a chance to enhance customer...
-
Cluster Operations Manager
2 hours ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full time**About NTU**The Office of Campus Housing (OCH) at Nanyang Technological University (NTU) is responsible for providing optimal on-campus living environments for students and faculty to excel in learning, research, teaching, and other university-related work. Our mission is to serve the residents with exceptional service and create a positive living...
-
Guest Services Manager
2 weeks ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.If you share our passion for service, we invite you to join...
-
Singapore Ma Kuang Chinese Medicine & Research Ctr Pte Ltd Full timeAbout UsWith a rich history spanning over eight decades, Wong Yiu Nam Medical Hall has established itself as a trusted provider of traditional Chinese medicine in Singapore's Chinatown. Our commitment to quality and customer satisfaction has earned us a loyal following among locals and visitors alike.Position OverviewWe are looking for a results-driven...
-
Senior Assistant Manager, Residential Education
4 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeResidential Education (RE) in the Halls of Residence at NTU plays an integral role in the holistic development of students. Aligned with NTU's education goal of nurturing leaders with the 3 Cs: Character, Competence, and Cognitive agility, RE provides opportunities for students to integrate new knowledge and experiences into their residential hall life.The...
-
Deputy Cluster Lead
2 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeJob Title: Deputy Cluster Lead of Student Hostel The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. Our mission is to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work. About the Role...
-
Housing Policy Analyst
4 days ago
Singapore Housing & Development Board Full timeAbout The RoleAs a Commercial Properties Manager at the Housing & Development Board, you will contribute to the success of our organization by developing and implementing effective commercial properties strategies. Your responsibilities include conducting research projects, futures scanning, and undertaking inter-agency research projects.Your Skills And...
-
Hostel Facility Manager
2 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeJob Title: Deputy Cluster Lead of Student HostelThe Office of Campus Housing (OCH) seeks a highly motivated individual to fill the Deputy Cluster Lead position. This role offers a chance to develop leadership and customer relationship management skills while contributing to the creation of an optimal on-campus living environment for students and...
-
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesJob ResponsibilitiesPerform daily counter duties (phone calls and walk-in enquiries) on student housing matters. Monitor role-based email accounts and ServiceNow platform and respond to queries and requests on Hall Application matters. Highlight and escalate urgent cases timely for advice and resolution. Support housing...