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Hall Operations Manager
1 week ago
Nanyang Technological University's Office of Campus Housing aims to foster a vibrant and inclusive community that supports students' academic and personal growth.
We strive to provide a seamless and supportive experience for our residents, from application to check-out, and beyond.
Our TeamWe are looking for highly motivated and customer-focused professionals to join our team as a Residence Life Lead. As a key member of our team, you will be responsible for ensuring the smooth operation of our residence halls, providing excellent customer service, and collaborating with colleagues to achieve our goals.
About the JobKey Responsibilities- Manage and coordinate hostel operations, including application processing, room assignments, and occupancy management.
- Collaborate with other departments to ensure timely completion of tasks, such as maintenance and repairs.
- Develop and implement strategies to enhance the residential experience for our students.
- Lead and participate in training programs to develop the skills and knowledge of staff members.
- Provide excellent customer service to residents, responding to their concerns and resolving issues promptly.
- Conduct regular checks to ensure compliance with health and safety regulations.
- Analyze data to identify trends and areas for improvement.
- Maintain accurate records, including resident information, occupancy status, and billing details.
