Cluster Operations Manager

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Title: Deputy Cluster Lead

The Office of Campus Housing (OCH) at Nanyang Technological University (NTU) aims to create an optimal on-campus living environment for students and faculty. Our mission is to provide a seamless experience in learning, research, teaching, and other NTU-related work.

About the Role
  • This position offers a chance to enhance customer relationship management and leadership skills within the Department.
  • You will be responsible for planning, managing, and overseeing hostel application processing and room assignments, including waitlist management and student appeals.
Key Responsibilities
  1. Plan, manage, and oversee the hostel application processing and assignment of rooms, including management of waitlist and students' appeal for on-campus accommodation.
  2. Ensure high-quality rooms for students' check-in through comprehensive inspections.
  3. Ensure accurate billing of hall fees and other payable items, as well as timely collection and follow-up where necessary.
  4. Collaborate with other departments and external vendors/contractors to get updates on maintenance/repairs to student hostels.
  5. Proactively engage student residents in understanding and addressing residents' needs, and contributing to problem-solving and resolution of concerns.
  6. Plan, curate communications, and inform student residents in advance on scheduled maintenance, ad-hoc repairs, and other matters that may cause inconvenience to residents.
  7. Plan, organize, and conduct routine walkthroughs of OCH-managed premises to evaluate safety and security measures.
  8. Lead and take charge of investigations and compile supporting documentation for incident reports.
  9. Maintain up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
  10. Oversee regular stock-taking exercises and disposal of managed inventory and assets within the cluster.
  11. Define requirements for procuring necessary goods and services, including preparation of quotations and tenders, their evaluation, and making recommendations for award of business.
  12. Plan, deploy, supervise, and manage staff within the Hall Office to deliver optimal outcomes.
Requirements
  • A degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function.
  • Experience in student hostels, staff housing, or hospitality services is advantageous for this role.


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