Senior Cluster Manager

6 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Description:

The Office of Campus Housing at Nanyang Technological University plays a pivotal role in creating an exceptional learning, working, and living environment for students, faculty, and staff.

We are seeking a highly skilled individual to serve as a Deputy Cluster Lead for one of our student hostels. This role offers the opportunity to develop and enhance leadership skills in customer relationship management and other areas within the Department.

To be successful in this position, you will have:

  • A degree with over 5 years of managerial experience in residential management, customer service, hospitality management, or central administration functions.
  • Proven expertise in managing student hostels, staff housing, or hospitality services would be advantageous.
Main Responsibilities:

The incumbent will be responsible for:

  • Planning, managing, and overseeing hostel application processing and room assignments, including waitlist management and student appeals.
  • Ensuring high-quality rooms for student check-in through comprehensive inspections.
  • Accurate billing and timely collection of hall fees and payable items, as well as refunds where applicable.
  • Collaborating with departments and external vendors to update on maintenance and repairs to student hostels.
  • Engaging with student residents to understand their needs, address concerns, and contribute to problem-solving and resolution.
  • Communicating scheduled maintenance, ad-hoc repairs, and other matters that may cause inconvenience to residents.
  • Conducting routine walkthroughs to evaluate safety and security measures, followed by enhancement and refinement actions.
  • Leading investigations, compiling documentation, and proposing sanctions for rule violations.
  • Maintaining accurate records, including resident details, occupancy status, and availability, for billing and management reporting purposes.
  • Managing facilities reservations and post-event arrangements.
  • Overseeing stock-taking exercises and asset disposal within the cluster.
  • Procuring necessary goods and services, including quotations, tenders, and award recommendations.
  • Deploying, supervising, and managing staff within the Hall Office to deliver optimal outcomes.

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