Director of Housing Operations

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About NTU Campus Housing

The Office of Campus Housing (OCH) at Nanyang Technological University serves to create an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other work.

OCH's mission is to provide exceptional service to residents of the university's student and faculty housing, athletes, and users of sports & recreation facilities on campus.

Our Role

We are seeking individuals with a strong passion for delivering high-quality services to our residents, who have a strong background in hostel management, customer service, and team leadership.

About the JobJob Responsibilities
  • Plan, manage, and oversee hostel application processing and room/housing unit assignment, including waitlist management and student appeals for on-campus accommodation.
  • Ensure high-quality rooms/housing units for students' check-in through comprehensive inspections.
  • Audit and collect hall fees and other payable items, and follow up where necessary.
  • Collaborate with other departments and external vendors/contractors to update maintenance/repairs status for student hostels.
  • Engage student residents in understanding and addressing their needs, contributing to problem-solving and concern resolution.
  • Plan and inform student residents about scheduled maintenance, ad-hoc repairs, and other matters causing inconvenience.
  • Evaluate safety and security measures, propose enhancements, and refinements.
  • Lead investigations, compile supporting documentation for incident reports, propose sanctions for rule violations, and escalate severe breaches.
  • Maintain records, including resident details, occupancy status, and availability, for billing processes and management reporting.
  • Oversee facilities reservations through established booking channels, managing pre-event and post-event arrangements.
  • Deploy, supervise, and manage staff within the Hall Office to deliver optimal outcomes, ensuring new staff integration into the team and familiarization with hostel policies and procedures.

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