Deputy cluster lead

5 days ago

Singapore Nanyang Technological University Full time

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University's student and faculty housing, and athletes and users of sports & recreation facilities on campus.
The role, serving as a Deputy Cluster Lead of the student hostel, offers the successful candidate a chance to enhance, contribute, and expand their skills comprehensively in areas such as customer relationship management and other leadership roles within the Department.
If you have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.
The incumbent is required to:
Plan, manage, and oversee the hostel application processing and the assignment of rooms, including the management of waitlist and students' appeal for on-campus accommodation.
Ensure the high quality of rooms for students' check-in through comprehensive inspections.
Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable.
Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
Proactively engage student residents in understanding and addressing residents' needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents' requests, feedback, and complaints promptly to meet SLA requirements.
Plan, curate communications and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents.
Plan, organize, and conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures. This includes follow-up actions for enhancement and refinements of measures.
Lead and take charge of investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions.
Ensure the maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster.
Define requirements for procuring necessary goods and services, including prepartion of quotations and tenders, their evaluation, and making recommendations for award of business.
Plan, deploy, supervise and manage staff within the Hall Office to deliver optimal outcomes. This includes ensuring that newly joined staff are properly integrated into the team and familiarised with hostel policies, procedures and their work responsibilities.
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr

  • Deputy Cluster Lead

    3 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Office of Campus Housing at Nanyang Technological University (NTU) plays a crucial role in creating an exceptional learning, working, and living environment for students, faculty, and staff. Deputy Cluster Lead Job Description We are seeking a highly skilled individual to serve as a Deputy Cluster Lead for one of our student hostels. This role offers the...

  • Deputy Cluster Lead

    5 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Title: Deputy Cluster Lead of Student Hostel The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. Our mission is to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work. About the Role...

  • Cluster Operations Manager

    6 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job DescriptionThe Deputy Cluster Lead will play a key role in overseeing the day-to-day operations of our student hostel. This includes planning, managing, and overseeing the hostel application processing and assignment of rooms, as well as ensuring the high quality of rooms for students' check-in through comprehensive inspections.The successful candidate...

  • Deputy Cluster Lead

    4 weeks ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...

  • Senior Cluster Manager

    2 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Description:The Office of Campus Housing at Nanyang Technological University plays a pivotal role in creating an exceptional learning, working, and living environment for students, faculty, and staff.We are seeking a highly skilled individual to serve as a Deputy Cluster Lead for one of our student hostels. This role offers the opportunity to develop and...

  • Cluster Operations Manager

    5 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Title: Deputy Cluster LeadThe Office of Campus Housing (OCH) at Nanyang Technological University (NTU) aims to create an optimal on-campus living environment for students and faculty. Our mission is to provide a seamless experience in learning, research, teaching, and other NTU-related work.About the RoleThis position offers a chance to enhance customer...

  • Innovation Lead

    6 days ago

    Singapore National Additive Manufacturing - Innovation Cluster Full time

    About the Job:We are seeking a highly motivated and experienced Business Development Specialist to join our team at National Additive Manufacturing - Innovation Cluster. The successful candidate will have a strong background in business development and a proven track record of driving business growth and expansion. They will be responsible for researching...

  • Cluster Operations Manager

    3 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    **About NTU**The Office of Campus Housing (OCH) at Nanyang Technological University (NTU) is responsible for providing optimal on-campus living environments for students and faculty to excel in learning, research, teaching, and other university-related work. Our mission is to serve the residents with exceptional service and create a positive living...

  • Cluster Lead, HR Advisory

    3 weeks ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYThe HR Advisory Cluster Lead will have strategic and operational accountability for the HR Advisory team in their geographical cluster, a fungible pool of resources that support People Leaders at defined critical interactions and collaborate with colleagues across HR to deliver on strategic people...

  • Deputy IT Lead

    4 weeks ago

    Singapore PST.AG Full time

    PST.AG is a premier provider of bespoke data and software solutions on a global scale. We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries. Our mission is to empower businesses to adapt and excel in a dynamic global landscape.We're a growing medium-sized enterprise with a...

  • Cluster Lead, HR Advisory

    3 weeks ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARY The HR Advisory Cluster Lead will have strategic and operational accountability for the HR Advisory team in their geographical cluster, a fungible pool of resources that support People Leaders at defined critical interactions and collaborate with colleagues across HR to deliver on strategic people...

  • Cluster Manager

    3 weeks ago

    Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions:Manages a network of childcare centres. Provides leadership to Principals in the areas of strategic planning, development, execution, and management of programmes and projects. Ensures the successful implementation and evaluation of centralised curricula and initiatives at each centre. Holds a strong understanding...

  • Hostel Facility Manager

    5 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Title: Deputy Cluster Lead of Student HostelThe Office of Campus Housing (OCH) seeks a highly motivated individual to fill the Deputy Cluster Lead position. This role offers a chance to develop leadership and customer relationship management skills while contributing to the creation of an optimal on-campus living environment for students and...

  • Cluster Manager

    3 weeks ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...

  • Cluster Manager

    3 weeks ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...

  • Deputy Head Pastoral

    3 weeks ago

    Singapore BRIGHTON COLLEGE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesThe school is looking to appoint a well-qualified, for August 2025 Intake.The Deputy Head Pastoral and Safeguarding will be a member of the Senior Leadership Team(SLT), responsible for the provision of outstanding pastoral support for all pupils (ensuring that they exceed potential in all aspects of School life and acquire the...

  • Deputy Principal

    3 weeks ago

    Singapore NATIONAL ENVIRONMENT AGENCY Full time

    Roles & ResponsibilitiesDeputy Principal / Senior/ Research Scientist (Climate Change Impacts Branch) (Contract)[What the role is]The Centre for Climate Research Singapore (CCRS) is a division of the Meteorological Service Singapore (MSS). At CCRS, our mission is to advance scientific understanding of tropical climate variability and change and its...

  • Sales and Sponsorship Manager, Healthcare cluster

    4 weeks ago

    Singapore CLARION EVENTS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Opportunity:Clarion Asia's healthcare cluster team is seeking a highly motivated sales professional interested in technology, healthcare and marketing. We provide a unique position that integrates the work of content marketing, marketing agency and events services.About Clarion Asia's healthcare cluster:Clarion Events Asia's...

  • Senior Housing Services Coordinator

    5 days ago

    Singapore Nanyang Technological University Full time

    Nanyang Technological University's Office of Campus Housing (OCH) aims to provide an exceptional on-campus living experience for students and faculty.OCH seeks a Deputy Cluster Lead to join our team and contribute to delivering excellent services to residents of the University's student and faculty housing.The ideal candidate will have a strong passion for...

  • Cluster Sales Manager

    4 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities for a sales cluster. Responsible for account management and acquisition on special corporate segment. Handles numerous accounts and the distribution channels for those accounts. Ensures business is turned over properly and in a timely...