Client service manager

1 month ago


Singapore HSBC Full time

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking a high calibre professional to join our team as a Client Service Manager. Principal Responsibilities Review of set up templates and ensure that Fund Set-up, agent set-up and other static data set up are raised by the operations team accurately and completed timely and according to Fund Manager’s instruction. Analyse and perform periodic review of loads set up to ensure that sales charges, realization charge and trailer fee are correctly computed. Ensure appropriate mechanisms are in place to track and document the instruction received and implement effective solutions to maintain client satisfaction. Ensuring proper procedure and timely update of the Fund Manager’s changes to the set up instruction. Facilitate the execution of day-to-day operations for the transfer agency services in processing, reporting and query handling activities. Develop streamlining focus for service delivery improvement, risk mitigation and/or enhanced product offering. Maintain internal control standards, including timely implementation of internal and external audit observations. Undertake and lead projects as assigned from time to time including User Acceptance Test. Service oriented and client focused, proactive and responsive approach. #J-18808-Ljbffr


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