Guest Services Agent

2 weeks ago

Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.
As a Guest Services Agent for Service Express , you will be tasked to:
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Process in-room dining food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Assists reservations team with noting down restaurant reservations
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Minibar Guest Service Agent

    1 week ago

    Singapore Marina Bay Sands Full time

    Join to apply for the Minibar Guest Service Agent role at Marina Bay Sands Join to apply for the Minibar Guest Service Agent role at Marina Bay Sands LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job Responsibilities Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. As a...

  • Guest Services Agent

    1 week ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What’s the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...

  • Guest Service Agent

    1 week ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Guest Service Agent

    1 week ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Guest Service Agent

    1 week ago

    Singapore CORIANDER LEAF PTE LTD Full time

    Job Description - Server We are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:Responsibilities Provide courteous, professional, and...

  • Guest Services Agent, Spa

    13 hours ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts Additional Information Job Number Job Category Spa Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP Schedule...

  • Guest Services Agent

    2 days ago

    Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

    Job Highlights Duty Meal Birthday Off Flexi Benefit Insurance Coverage Learning and Development Opportunities Special Employee rate at all IHG Hotels worldwideWhat’s the job?Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer...

  • Guest Service Agent

    2 weeks ago

    Singapore Coriander Leaf Pte Ltd Full time $13,200 - $54,000 per year

    Job Description - ServerWe are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:ResponsibilitiesProvide courteous, professional, and...

  • Guest Service Agent

    1 week ago

    Singapore Marina Bay Sands Full time

    Guest Service Agent - Pools and Recreation Join to apply for the Guest Service Agent - Pools and Recreation role at Marina Bay Sands Guest Service Agent - Pools and Recreation Join to apply for the Guest Service Agent - Pools and Recreation role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A...

  • Guest Services Agent

    1 week ago

    Singapore Pullman Hotels & Resorts Full time

    Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...