Guest Service Agent
3 days ago
JOB SUMMARY
Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.
MAIN RESPONSIBILITIES
Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Provide a creative experience to all guests
Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
Assist guests in the lobby during busy periods and whenever required
Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Carry out reception duties as required
Provide a smooth and timely check in/out for all guests
Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
REQUIREMENTS
Diploma in Tourism / Hospitality Management
Preferably 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
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