Guest Services Agent

3 days ago

Singapore KATONG HOLDINGS PTE. LTD. Full time
Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don't.
Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Financial Returns:
  • To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
  • Handling Guest check out and billing in an efficient, friendly and hassle free manner.

People:
  • Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
  • Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behaviors.
  • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
  • Contribute by participation in compliance with federal, state and local laws and safety regulations.

Guest Experience:
  • Welcoming guest to the buffet during breakfast time
  • Clear plates and set up the table during breakfast time
  • Interact with guest and assist guest to solve their issues if any
  • Ensure cutleries and plates are sufficient during breakfast
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Check Guests In - Efficiently Greet, register and confirm guest particulars and

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