Guest Service Agent

2 weeks ago

Singapore CORIANDER LEAF PTE LTD Full time
Roles & Responsibilities

Job Description - Server

We are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:

Responsibilities

  • Provide courteous, professional, and efficient service.
  • Have thorough knowledge and understanding of all food and beverage items offered by the restaurant.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Upsell menu items to guests, as well as offer alternatives.
  • Participate in the restaurant training program and achieve on-the-job skills and knowledge required to deliver quality guest experiences.
  • Have thorough knowledge of the POS and inventory management system.
  • Follow all procedures for cash, guest confidentiality, stock control, lost property and pilferage.
  • Monitor operating supplies, equipment and reduce spoilage and wastage.
  • Keep the restaurant and surrounding areas clean and organized.
  • Perform opening and closing procedures established for the restaurant.
  • Maintain cordial transparent working relations with all operational and support functions.
  • Report to duty punctually, wear the correct uniform - clean and well pressed, , always maintain a high standard of personal appearance and hygiene.
  • Responsible to Restaurant Manager.

Requirements

  • A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, colleagues and co-workers.
  • Ability to converse well and grasp the essence of menu knowledge.
  • Energetic and hardworking with a positive attitude.
Tell employers what skills you have

Front Office
Customer Retention
Quality Assurance
Housekeeping
Interpersonal Skills
Property
Hospitality Management
Attentive
Inventory Management
Adaptability
Authorization
Transportation
Pressure
Cashiering
Customer Satisfaction
Wellbeing
IV
Customer Service
Food Service
Hospitality

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