Guest Services Agent

4 days ago

Singapore KATONG HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don't.

Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:

Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

Financial Returns:

  • To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
  • Handling Guest check out and billing in an efficient, friendly and hassle free manner.

People:

  • Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
  • Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behaviors.
  • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
  • Contribute by participation in compliance with federal, state and local laws and safety regulations.

Guest Experience:

  • Welcoming guest to the buffet during breakfast time
  • Clear plates and set up the table during breakfast time
  • Interact with guest and assist guest to solve their issues if any
  • Ensure cutleries and plates are sufficient during breakfast
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Check Guests In – Efficiently Greet, register and confirm guest particulars and

  • Guest Service Agent

    2 weeks ago

    Singapore Marina Bay Sands Pte Ltd Full time

    Guest Service Agent - Public Areas Department (Cleaner)Join us to apply for the Guest Service Agent - Public Areas Department (Cleaner)role at Marina Bay Sands . Get AI-powered advice on this job and access more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Perform...

  • Guest Services Agent

    2 weeks ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts 5 days ago Be among the first 25 applicants Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business...

  • Guest Service Agent

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Roles & ResponsibilitiesReport directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome "at home" on arriving and departing the Hotel Responsible...

  • Guest Service Agent

    4 days ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Roles & Responsibilities Report directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome "at home" on arriving and departing the Hotel ...

  • Minibar Guest Service Agent

    2 days ago

    Singapore Marina Bay Sands Full time

    Join to apply for the Minibar Guest Service Agent role at Marina Bay Sands Join to apply for the Minibar Guest Service Agent role at Marina Bay Sands LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. As a...

  • Guest Services Agent

    1 week ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Agent

    2 weeks ago

    Singapore KFS ASSET MANAGEMENT PTE. LTD. Full time

    **Job title**:Guest Agent **About KFS Hotel Capital**: Due to supporting an internationally established alternative accommodation provider that provides corporate clients high quality apartments, we are looking for a guest service agent or property executive to join our team. **Essential Duties & Responsibilities**: - Meeting and greting new guest at the...

  • Guest Services Agent

    2 weeks ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you will have an important responsibility - but like all positions in Dorsett, you are not alone We are here to support you with great practices. You will have the chance to work with a great team,...

  • Guest Services Agent

    7 days ago

    Singapore IHG Hotels & Resorts Full time $40,000 - $60,000 per year

    Guest Services AgentHotel Brand: Holiday Inn ExpressLocation: Singapore, SingaporeHotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573Job number: 112174What's the job?Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer...

  • Guest Services Agent

    6 days ago

    Singapore Holiday Inn Full time

    About us At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.| |At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every...