Guest Service Agent

4 days ago

Singapore IBIS SINGAPORE ON BENCOOLEN Full time
Roles & Responsibilities
  • Report directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty
  • The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome "at home" on arriving and departing the Hotel
  • Responsible for the supervision of the driveway and daily operation, and to ensure a consistently high standard of guest service
  • Responsible for Information desk activities (including guest queries, information, mail, and messages)
  • Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly
  • Provide general information to customers and guests in a good and helpful manner
  • Identify ways of increasing the Hotel's overall profitability within the section
  • Know how to explain the hotel and network pricing policy to guests
  • Know how to present the sales pitch for the various network products and hotel services
  • Systematically offer the hotel's services to guests upon their arrival
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

  • Diploma in Hospitality Management or equivalent
  • Prior experience in hotel front office operations is preferred
  • A strong focus on customer service
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends, and public holidays
Tell employers what skills you have
Front Office
Excellent Communication Skills
Housekeeping
Property
Hospitality Management
Public Relations
Adaptability
Authorization
Cashiering
Customer Service
Pricing
Directing
Hospitality

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