Guest Services Agent

12 hours ago

Singapore DHI DOWNTOWN PTE. LTD. Full time

We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you will have an important responsibility - but like all positions in Dorsett, you are not alone We are here to support you with great practices. You will have the chance to work with a great team, and more importantly, we will provide you a career with Dorsett and an opportunity to be yourself.
Job Responsibilities:
Provide efficient and courteous service to all guests, delivering personalized service as required in all areas of Customer Service Operations.
Conduct guest Check-In & Check-Out accurately, efficiently, and with friendliness.
Perform in-room orientation professionally.
Ensure all guest registry information is complete, handled with privacy and confidentiality.
Issue keys according to strict established procedures.
Familiarize oneself with all information regarding the property’s facilities, services, operating hours, promotions, and events.
Stay updated on citywide events to provide accurate information and advice to guests.
Address guest concerns or complaints promptly, handling queries directly and avoiding unnecessary referrals.
Perform any additional duties as assigned.
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