Guest Service Agent

6 hours ago

Singapore COMO Hotels and Resorts Full time

COMO Metropolitan Singapore

**Property**:COMO Metropolitan Singapore
**Position**:Guest Service Agent
**Base Location**:Singapore
**Department**:Front Office
**Reporting to**:Front Office Supervisor

**Job Summary**

Provide personalised and efficient guest service per Leading Quality Assurance and COMO Hotels and Resort guidelines.

**Tasks/Responsibilities**:

- Welcome guests professionally and demonstrate a warm, confident, and genuine first impression.
- Assist guests with checking in and out at the hotel and explain the hotel facilities, room locations, and operating hours of all outlets accordingly.
- Be knowledgeable of all room types, room rates, guest types, VIP codes, and the Property Management System as well as Daily Briefing Sheet numbers.
- Read logbook and attend daily briefings and department meetings as required by Supervisors and other managers.
- Process guest check-in and checkout using the Property Management System per Leading Quality Assurance as well as COMO guidelines.
- Assist the Front Office operations in answering the switchboard.
- Possess knowledge of all excursions and activities available from the hotel, assist and guide guests with their selection and other outlets.
- Attend to guests’ needs at the Front Desk by issuing room keys, special requests, ticket reconfirmation, etc.
- Inspect all guest rooms prior to arrival to ensure everything is in order and place the welcome letter signed by General Manager making sure the right amenity is in place according to guest profile or Management request.
- Keep and ensure sufficient stock of front desk stationeries and guest’s supplies at all times.
- Upsell hotel products, private dinners and more ensuring upsell monthly goals are in line with management guidelines.
- Handling guest complaints with professionalism promptly identifies a corrective action to satisfy our guests and involves management whenever necessary.
- Perform job tasks per Leading Quality Assurance and COMO guidelines.
- Report any incident, complaint, or suggestions made by the guests in the daily front office logbook.
- Closely liaise with Reservations, Housekeeping, and all other departments in order to create a clear line of communication throughout the hotel.
- Ensure that all expected departing guests receive their departure information accordingly and upon departure ensure their check-out invoice is accurate.

  • Guest Services Agent

    7 days ago

    Singapore Copthorne King's Hotel Singapore Full time

    **Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...

  • Guest Services Agent

    3 days ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Services Agent

    2 weeks ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a Guest Services Agent for our Heavenly Spa, you will be tasked to: Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to confirm scheduled...

  • Guest Services Agent, Spa

    7 days ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts Additional Information Job Number Job Category Spa Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP...

  • Guest Service Agent

    6 hours ago

    Central Singapore IHG Full time

    **About us** Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Guest Services Agent

    4 days ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety...

  • Guest Services Agent

    4 weeks ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options....

  • Guest Services Agent

    4 days ago

    Singapore PULLMAN Full time

    **Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

  • Guest Service Agent

    2 weeks ago

    Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

    **What’s the job?**: Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...

  • Guest Service Agent

    3 weeks ago

    Singapore CORIANDER LEAF PTE LTD Full time

    Roles & ResponsibilitiesJob Description - ServerWe are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:ResponsibilitiesProvide ...