Guest Service Agent

Guest Service Agent - Pools and Recreation
Join to apply for the
Guest Service Agent - Pools and Recreation
role at
Marina Bay Sands
Guest Service Agent - Pools and Recreation
Join to apply for the
Guest Service Agent - Pools and Recreation
role at
Marina Bay Sands
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LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities
Operational Related
Warmly welcome and engage all guests visiting the Infinity Pool
Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
Provide exceptional service and create a memorable experience for all guests
Set up and maintain the available sun beds, ensuring that they are ready for the next guests
Take and process food and beverages orders
Interact with guests and answer their inquiries appropriately
Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
Conduct tours at the Infinity Pool
Ensure the availability of fresh towels, and present them to the guests
Maintain and ensure that the towel distribution counter and return bins are neat and presentable
Ensure that the Infinity Pool deck area is clean and presentable
Ensure adherence to Company policy for access to the Infinity Pool
Bid all guests with a fond farewell upon their departure
Departmental Related
Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
Perform administrative duties as requested such as filing of reports
Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
Education & Certification
Primary education preferred
Experience
Prior customer service experience in the same capacity is an advantage
Other Prerequisites
Excellent guest relations and communication skills
Possess a good command of spoken and written English
Ability to speak additional languages is an advantage
Pays attention to details
Able to speak in front of groups
Be willing to work shifts in an outdoor Pool environment
Able to work with minimum supervision
Team player who takes the initiative to assist other Team Members when required
Have impeccable follow-through; and “Can Do” attitude and mindset
Well-groomed with professional disposition
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
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