Guest Service Agent

Guest Service Agent - Pools and Recreation Join to apply for the Guest Service Agent - Pools and Recreation role at Marina Bay Sands Guest Service Agent - Pools and Recreation Join to apply for the Guest Service Agent - Pools and Recreation role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Operational Related Warmly welcome and engage all guests visiting the Infinity Pool Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds Provide exceptional service and create a memorable experience for all guests Set up and maintain the available sun beds, ensuring that they are ready for the next guests Take and process food and beverages orders Interact with guests and answer their inquiries appropriately Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled Conduct tours at the Infinity Pool Ensure the availability of fresh towels, and present them to the guests Maintain and ensure that the towel distribution counter and return bins are neat and presentable Ensure that the Infinity Pool deck area is clean and presentable Ensure adherence to Company policy for access to the Infinity Pool Bid all guests with a fond farewell upon their departure Departmental Related Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager Perform administrative duties as requested such as filing of reports Contribute ideas to improving the operations of Pools & Recreation Job Requirements Education & Certification Primary education preferred Experience Prior customer service experience in the same capacity is an advantage Other Prerequisites Excellent guest relations and communication skills Possess a good command of spoken and written English Ability to speak additional languages is an advantage Pays attention to details Able to speak in front of groups Be willing to work shifts in an outdoor Pool environment Able to work with minimum supervision Team player who takes the initiative to assist other Team Members when required Have impeccable follow-through; and “Can Do” attitude and mindset Well-groomed with professional disposition Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at Marina Bay Sands by 2x Sign in to set job alerts for “Guest Service Representative” roles. Guest Service Agent, Airport Meet & Greet Guest Service Agent - Public Areas Department (Cleaner)Guest Service Agent - Public Areas Department (Cleaner Part-Time)Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Casual Labour - Guest Service Agent - Ticketing Guest Service Agent, Canal Boat Rides (Temp)Customer Service Representative (Nationwide)Customer Service/ Support Representative-EN We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr