Guest Service Agent

7 days ago

Singapore CORIANDER LEAF PTE LTD Full time
Job Description - Server
We are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:
Responsibilities
  • Provide courteous, professional, and efficient service.
  • Have thorough knowledge and understanding of all food and beverage items offered by the restaurant.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Upsell menu items to guests, as well as offer alternatives.
  • Participate in the restaurant training program and achieve on-the-job skills and knowledge required to deliver quality guest experiences.
  • Have thorough knowledge of the POS and inventory management system.
  • Follow all procedures for cash, guest confidentiality, stock control, lost property and pilferage.
  • Monitor operating supplies, equipment and reduce spoilage and wastage.
  • Keep the restaurant and surrounding areas clean and organized.
  • Perform opening and closing procedures established for the restaurant.
  • Maintain cordial transparent working relations with all operational and support functions.
  • Report to duty punctually, wear the correct uniform - clean and well pressed, , always maintain a high standard of personal appearance and hygiene.
  • Responsible to Restaurant Manager.

Requirements
  • A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, colleagues and co-workers.
  • Ability to converse well and grasp the essence of menu knowledge.
  • Energetic and hardworking with a positive attitude.

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