Guest Services Agent

20 hours ago

Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

Job Highlights Duty Meal Birthday Off Flexi Benefit Insurance Coverage Learning and Development Opportunities Special Employee rate at all IHG Hotels worldwideWhat’s the job?Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.Job Description Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members Participate in programs that drive improvements in team member engagement and are aligned with the brand service behaviors Check Guests in - Efficiently greet, register and confirm guest particulars and payment details upon check in. Issue keys Check Guests Out - Print and confirm details of payment and bill for guests upon check out Answer any guests enquires practically and simply in adherence to brand standards Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager Handle cashiering, payment and foreign currency exchange accurately Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Oasis PMS for daily room allocation. Accurately update reservations Responsible for IHG One Rewards Enrollment & Recognition Perform any other duties as assigned by the Duty Manager, Rooms Division Manager or Operations Manager.Requirements No experience required Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays

Not Specified

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