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Terminal operations lead

1 week ago

Singapore Nets Full time

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role at NETS
The Terminal Operations Lead will be leading an approximate 20 headcounts under the following sub-departments:
Terminal Preparation
Terminal Preparation Store
Warehouse
Workshop
Key Responsibilities
Lead the Field Service team to oversee day-to-day operation on capacity planning and scheduling of jobs deployment and fault calls.
Work closely with the Service Delivery Team in delivering services within SLAs.
Handle all technical issues to ensure that the terminal is functioning at deployment.
Attend to customer complaints and conduct root cause analysis, take immediate corrective action and implement preventive actions.
Ensure all technicians are equipped with the skill set for standard scope of work.
Develop/Upkeep Operation training/troubleshooting/configuration guides for technicians.
Plan and maintain efficient operation by designing, implementing, and evaluating field service support processes, policies, and procedures.
Develop and manage annual budget, staffing, performance management, employee development and satisfaction, reward, and recognition.
Prepare and submit reports to management/customers on time and attend meetings as required.
Maintain an effective continuity plan.
Handle Pass applications (Airport, Government sector) for technicians.
Liaise with external vendors for quotations, raise memos, create PR and generate PO and perform GRN.
Communicate and liaise with relevant departments and external vendors for new systems or system enhancement, develop and perform UAT and Production testing.
Support 2nd level CTS Merchant's profile and parameter setup in internal systems.
Requirements
Degree or Diploma in Technical Engineering.
At least 5 years of operation experience required, with a minimum of 2 years in a managerial position.
Team player with effective communication skills and a strong analytical mind.
Able to work extended hours, if required, subject to the dynamic field operation environment.
Proficient in Microsoft Excel and Power Point.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
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