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3 days ago
Job Title: Desktop Support
We are seeking a skilled and experienced desktop support specialist to join our team.
- Required Skills and Qualifications:
- Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Proven track record of performing desktop support services to users, including receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and service level agreements (SLA) expectations.
- Proficiency in imaging/re-imaging, asset inventories, technical escalation to third-party vendors or resolver groups (where appropriate), updating incident records, creating and updating work instructions (where necessary), and documenting standards and procedures (where necessary).
Benefits:
The successful candidate will have the opportunity to work with a dynamic team, receive comprehensive training, and enjoy a competitive salary and benefits package.
Others:
This is a fantastic opportunity for a motivated and organized individual to take their career to the next level. If you are passionate about providing exceptional customer service and have a keen eye for detail, we encourage you to apply.
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