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Helpdesk / trainer / customer service (airline systems)

1 month ago

Singapore Travel Technology Interactive Asia Pte. Ltd. Full time

Travel Technology Interactive (TTI) , part of Citizenplane Group since its acquisition in December 2023, is an IT solution provider for airlines, headquartered in France with regional subsidiaries in Singapore, Panama and Brazil.
Our web based integrated Airline IT solution, Zenith, is fully IATA compliant (GDS connected, Interline, Codeshare, etc). The Zenith PSS (Passenger Service System) enables airlines to manage their inventory, fares, reservations, sales channels, DCS and revenue management. TTI has ‘IATA Strategic Preferred Partner’ status.
Due to rapid growth, Travel Technology Interactive is accelerating its’ international and Asia Pacific regional growth, to manage the growing regional and global business.
Travel Technology Interactive Asia Pte Ltd is currently seeking candidates for the following position:
Helpdesk / Trainer for Airline Passenger Service Systems
Responsibilities:

  • Helpdesk duties, offering telephone and email support, to assist Zenith PSS Customers
  • Conducting Training sessions, formal and informal, in classroom format, at TTI offices or remotely but mostly, at Zenith Airline Customer locations in Asia Pacific
  • Liaising with the TTI Development Centre in France on Customer issues and evolution requests

Requirements :

  • 3 years of previous experience in the airline industry, e.g. in one of the following areas: Reservations & Ticketing, or Pricing & yield management, or Revenue accounting
  • Candidate must possess at least Bachelor’s Degree or equivalent in Airline Operation/Airport Management, Hospitality/Tourism/Hotel Management
  • Willing to travel worldwide
  • Interpersonal skills, initiative, ability to work at Customer sites
  • Ability to provide training courses in a clear and concise manner
  • Effective public speaking and strong presentation skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and prioritize
  • TTI offers a rewarding salary linked to the candidate’s skills and level of experience.#J-18808-Ljbffr