Singapore Airlines | Customer Service Supervisor
4 weeks ago
The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service partners, with 24/7 customer service representatives across the world. The successful candidate will be responsible for working closely with SIA’s appointed service partner(s) to support the day-to-day operations of our contact centre sites globally.
Key responsibilities include:
Work collaboratively with fellow Supervisors to provide approvals for escalated cases from our service partners.
Coach and provide appointed service partners technical guidance/advice on handling policies and processes to ensure floor proficiency and delivery of key operational metrics.
Work with appointed service partners to review case investigations and ensure appropriate resolution of customer cases.
Undertake/support process improvement initiatives/projects, where required.
Requirements
Diploma in any discipline.
Customer-centric and service-oriented.
Strong leadership skills and team player.
Proficiency in SIA customer service systems (Altea, MARMS), policies and processes are a strong advantage.
Ability to adapt quickly and operate in a fast-paced environment.
Willing to undertake overseas travel on a routine basis.
Willing to work shifts. This role operates on a roster basis, with weekend shifts on selected weekends. All work days operate based on office hours.
#J-18808-Ljbffr
-
Singapore Singapore Airlines Full timeSingapore Airlines is looking for flight attendants to be based in Singapore. Required skills Minimum age of 18 years old due to legislative requirements Fluent in English with good communication skills for servicing of international customers Pleasant personality and service-oriented Minimum height of 1.58m for females and 1.65m for males to meet aircraft...
-
Singapore Airlines | Cabin Crew
6 days ago
Singapore Singapore Airlines Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert We will be conducting interviews for Cabin Crew in Singapore . If you meet the following requirements, we will be pleased to receive your application: Minimum age of 18 years old due to legislative requirements Fluent in English with good communication...
-
Singapore Airlines | Cabin Crew
6 days ago
Singapore Singapore Airlines Full timeWe will be conducting interviews for Cabin Crew in Kuala Lumpur, Malaysia . If you meet the following requirements, we will be pleased to receive your application: Minimum age of 18 years old due to legislative requirements Fluent in English with good communication skills for servicing international customers Pleasant personality and service-oriented...
-
Singapore Airlines | Engineering
4 weeks ago
Singapore Singapore Airlines Full timeJob Description The successful candidate will join the Technical Services department in SIA Engineering Division. You will get to work on different areas relating to SIA Fleet of aircraft, including operations, performance improvements, analysis as well as troubleshooting of defects. Key Responsibilities Participate in the development and review of policies...
-
Singapore Airlines | Finance Assistant
6 days ago
Singapore Singapore Airlines Full timeThe successful candidate will be part of the Finance team within Flight Operations Division. Key Responsibilities Flight Logs Processing Review and clearance of exception flight log errors for cabin crew/technical crew by the weekly/monthly close – timing, duty codes, landing details Ensure daily voyage records are sorted and retained for all fleets...
-
Airline Airport representative
1 month ago
Singapore XIAMEN AIRLINES SINGAPORE OFFICE Full timeRoles & ResponsibilitiesXiamen Airlines is a leading airline based in Xiamen, China, is seeking a motivated and enthusiastic Airline Representative to join our team at Changi Airport, Singapore. In this fast-paced role, you'll play a vital role in ensuring a smooth and enjoyable travel experience for our passengers.Job Highlights Located at Changi Airport ...
-
Airline Airport representative
4 months ago
Singapore XIAMEN AIRLINES SINGAPORE OFFICE Full timeRoles & ResponsibilitiesXiamen Airlines is a leading airline based in Xiamen, China, is seeking a motivated and enthusiastic Airline Representative to join our team at Changi Airport, Singapore. In this fast-paced role, you'll play a vital role in ensuring a smooth and enjoyable travel experience for our passengers.Job Highlights Located at Changi Airport ...
-
Singapore SINGAPORE AIRLINES LIMITED Full timeCompany: SINGAPORE AIRLINES LIMITED Position: Information Technology - Asst Mgr / Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence)Location: TECHSQ, 722 UPPER CHANGI ROAD EAST 486854Employment Type: Permanent, Full Time Experience Required: 5 years Salary: $5,000 to $10,000 Monthly Job Summary: The Lead Software Engineer/Assistant Manager...
-
Singapore Singapore Airlines Full timeThe successful candidate will join the strategic sourcing department in SIA Engineering Division. He/she will support the repair management functions. Key Responsibilities Source and develop a network of competitive MRO suppliers to support the airline’s component repair needs Manage component repair orders, exchanges, and loans Track overall repair...
-
Singapore Airlines | Executive
4 weeks ago
Singapore Singapore Airlines Full timeWe are looking for someone who is creative and detail-oriented to join our team, and to focus on the design and development of SilverKris Lounges and inflight amenities. This role will play a critical part in enhancing the end-to-end customer experience by delivering high-quality, innovative, and functional lounges and amenities that align with our brand...
-
Singapore Airlines | Accounting/Finance
6 days ago
Singapore Singapore Airlines Full timeThe successful candidate will be part of the Financial Planning & Control department in Finance Division. Key Responsibilities Assist Payments Accountant in day-to-day operations by ensuring that payments are made timely and accurately, and ensuring that invoices are verified and approved before processing payment. Executing and monitoring payment runs for...
-
Singapore Airlines | Accounting/Finance
6 days ago
Singapore Singapore Airlines Full timeThe successful candidate will be part of the Group Payrolls department in Finance Division. Key responsibilities Timely Processing of Payroll Data Report employment income tax for foreign employees to IRAS Prepare and send salary statements after payroll run for overseas posted staff before pay day Processing of NS Make-Up Claims Ensure that Government Paid...
-
Singapore Airlines | Accounting/Finance
6 days ago
Singapore Singapore Airlines Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The successful candidate will join the Treasury department in SIA Financial Services Division. You will perform critical Treasury operations, including cash and risk management, corporate finance, accounting, reporting and other duties as assigned. Key...
-
Singapore Airlines | Flight Operations
6 days ago
Singapore Singapore Airlines Full timeFlight Operations - Associate Route & Overflight Job Description The successful candidate will be part of the Overflight Department in Flight Operations Division. Key responsibilities Apply and monitor overflight approvals of countries that SIA flights overfly. Proficient to build and maintain company routes, rules and restrictions for flight planning of...
-
Singapore Airlines | Cargo
2 weeks ago
Singapore Singapore Airlines Full timeJob Description The candidate is expected to work actively with multiple stakeholders to drive Hub Transformation projects from conception to completion. This includes re-designing the cargo handling process and new technology adoption & automation to strengthen SIN Hub resilience and improve customer service levels. Candidate will also be involved in...
-
Ab Initio Cadet Pilot
6 days ago
Singapore Singapore Airlines Full timeSIA is recruiting Ab Initio Cadet Pilots in Singapore . To apply, you will need to meet the following requirements: Requirements Educational qualification of GCE ‘A’ level, Diploma, or Degree. Otherwise, you must have obtained a minimum of 5 GCE ‘O’ Level credits. These must include English, Mathematics and a Science subject, taken at one sitting....
-
Singapore Airlines | Information Technology
4 weeks ago
Singapore Singapore Airlines Full timeInformation Technology - Cloud/DevOps Engineer Job Description The successful candidate will join one of SIA Group's Cloud/DevOps teams. Key Responsibilities include: Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring...
-
Singapore Singapore Airlines Full timeJob Description The successful candidate will be part of the Human Resources Division, within the Total Rewards Department. He/She will support the development and execution of a robust reward strategy that ensures competitive returns on investment and effectively attracts, retains, and motivates top talent. Key Responsibilities Annual Salary Review Process...
-
Singapore Airlines | Accounting/Finance
2 days ago
Singapore Singapore Airlines Full timeThe successful candidate will be part of the Financial Planning & Control department in Finance Division. Key Responsibilities Financial Control Monitor, review and post monthly accruals for expenditure items. Handle divisions' queries on expenditure accounting. Review and monitor provision accounts and work with divisions/stations to clear...
-
Singapore Airlines | Accounting/Finance
2 weeks ago
Singapore Singapore Airlines Full timeAccounting/Finance - Associate Financial Planning & Control Job Description The successful candidate will be part of the Financial Planning & Control department in Finance Division. Key responsibilities Monitor, review and post monthly accruals for expenditure items. Handle divisions' queries on expenditure accounting. Review and monitor provision...